Visitor Services

Do you wanna build a snowman? You can this winter at Mt Baw Baw!
 
Our Visitor Service Officers are the 'go-to-people' for guests visiting the resort. Whether it is answering phone queries or assisting guests as they pass through the Resort Entry, they are the friendly faces that provide outstanding customer service and knowledge about the resort. In this role, no two days will be the same as you move around the resort fulfilling the needs of the Visitor Experience team. 
If you have experience in customer service, why not come join our team this winter! We are hiring experienced people to fill the following roles:

• Visitor Experience
• Retail& Rental
• Resort Entry
• Housekeeping
• Shuttles & over snow

Nestled only 2.5 hours from the heart of Melbourne, Mt Baw Baw is Melbourne’s closest downhill ski, snowboard, toboggan and snow play resort....'make tracks' this winter for a unique employment opportunity.
 
What amazing skills and experience will score you this role? 

• Experience in a customer service role/and or office environment/housekeeping.
• Laser sharp focus on providing a safe and fun environment for our guests.
• A knack for talking to people and a solutions-focused approached approach when dealing with problems.
• A LOVE of the outdoors, including the rain, hail, shine and of course…Snow!
• Victorian Working with Children Check (Employee)
• Available to work weekends and school holidays.
• Available from June to 30 September 2024.

For a full list of the key responsibilities and performances indicators please contact ***************@alpineresorts.vic.gov.au for a copy of the position description.
 
How to apply:
 
If you have the skills and experience listed above and are keen to experience a season of working at the snow, click on "Apply" and upload your resume and cover letter, sharing with us your suitability for the role. Don’t forget to tell us which role you’re interested in.
We recruit as we go, so don’t delay submitting your application. Shortlisted candidates will be contacted.
The successful candidate will be required to:

• have full Australian working rights. International applicants must be eligible to obtain their own visa with valid work rights in Australia.
• Satisfactorily pass a police check, provide proof of valid Victorian Working with Children Check (Employee)
• Additional assessments may apply, such as random drug & alcohol tests.

 
*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation.
 
Who will you be working for?
 
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the website:
 www.alpineresorts.vic.gov.au or
 Mt. Baw Baw – Make tracks for Australia's best value ski resort (mountbawbaw.com.au)
 
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
Additional information

• Work and play at one of Victoria's premier all-season alpine resorts.
• Multi-lingual staff - make friends on resort!
• On mountain accommodation.