Visitor Services Officer (Buller)

We are seeking a customer-centric Visitor Services Officer to create unforgettable experiences for our guests.

The opportunity

If you like the idea of working outdoors surrounded by the stunning alpine region, where you can combine your passion for customer service and snow sports then this may be the role you’ve been dreaming of!
As a Visitor Experience Officer, you will play a crucial role in creating a positive and memorable experience for all visitors to our resort. This position requires a passion for customer service, excellent communication skills, and a keen interest in ensuring visitors have a seamless and enjoyable experience. This is a visitor facing role that provides information, services and support to visitors, stakeholders, and the community.

What we’re looking for:

• Prior experience in customer service, tourism or Visitor Services information
• First aid certificate HLTAID011 (desirable)
• Victorian Working With Children Card – Employee Type (mandatory)
• Prior experience in cash handling / EFTPOS (desirable)
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

If you're ready to make a meaningful impact at Alpine Resorts Victoria and contribute to the promotion of Mount Buller / Stirling’s Visitor Experience, we want to hear from you!
For more information including a copy of the Position Description please contact careers.mtbuller@alpineresorts.vic.gov.au
How to apply:
Click on "Apply" and upload your resume and cover letter, detailing your suitability for the role.
Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.
Applications close 21.03.2024
The successful candidate will be required to:

• Have full Australian working rights.
• Satisfactorily pass a police check and random drug & alcohol tests.
• Agree to an Employment Misconduct Declaration & Consent screening
• Have an Australian drivers license
• Additional assessments may apply, such as Working With Children Check.

Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the websites:
www.alpineresorts.vic.gov.au
www.mtbuller.com.au
www.mtstirling.com.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.