Visitor Services Administration Officer

Combine your passion for snow sports and customer service!

The opportunity
As a Visitor Services Officer, you will play a crucial role in creating a positive and memorable experience for all visitors to our resort. This position requires a passion for customer service, excellent communication skills, and a keen interest in ensuring visitors have a seamless and enjoyable experience. This is a visitor facing role that provides information, services and support to visitors, stakeholders, schools and the community. This role would also be responsible for any administrative duties required by the resort as well as the coordination of school visitation.
What we’re looking for:

• Prior experience in customer service, tourism or Visitor Services information
• Provide Office Administration support for the resort
• First aid certificate HLTAID011 (desirable)
• Victorian Working With Children Card – Employee Type (mandatory)
• Prior experience in cash handling / EFTPOS (desirable)
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

For more information including a copy of the Position Description please contact careers.lakemountain@alpineresorts.vic.gov.au.
How to apply:
Click on "Apply" and upload your resume and cover letter, detailing your suitability for the role.
Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.
Applications close 29.03.2024
The successful candidate will be required to:

• Have full Australian working rights.
• Have a drivers license
• Satisfactorily pass a police check and random drug & alcohol tests.
• Additional assessments may apply, such as Working With Children Check.

Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the websites: www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.