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SalaryWA Service Delivery Manager – Renew IT (AUS) Pty Ltd
Renew IT is an Australian-owned ITAD (Information Technology Asset Disposition) Organisation involved in the provision of IT Asset Remarketing and Managed Services to Public and Private Customer Channels. With Strong Values and Beliefs in Sustainability, our main purpose is to promote the use of re-use of IT Hardware through our global network of resellers and retailers.
Role Description
This role provides an exciting opportunity to join one of Australia's fastest-growing IT Organisations (CRN Fast 50 Finalists 2018 - 2021, Financial Times APAC Finalist 2020 - 2021). We are looking for an experienced Service Delivery Manager to join our growing WA Operations in a customer-facing, leadership position.
In this role, you will be responsible for running all Western Australian Service Delivery and ensuring our Customers’ Experience is at the forefront of our operations.
Key Responsibilities
- State Leadership – create a working environment to drive operational efficiencies and encourage professional growth within your team,
- Ensuring State-wide operations meet or exceed our client expectations as per contracted deliverables such as KPIs, SLAs, etc.
- Ensuring the state upholds internal and external compliance obligations,
- Maintaining and achieving a high level of client satisfaction and ensuring our customer experience is at the forefront of our operations
- Being the main link between the Sales and Service team to State Operations and Delivery
- Work collaboratively with the Sales, Finance and Operations teams to achieve a high level of service daily,
- Act as the first point of contact for internal or external escalations for all of the Western Australian matters,
- Maintain and develop relationships with key customer stakeholders,
- A proactive and innovative customer-orientated mindset to drive a high level of service,
- Strong attention to detail,
- Proven performers in their respective fields,
- An agile, motivated and enthusiastic leader with strong customer service attributes,
- Ability to run and manage several tasks and projects simultaneously,
- Excellent written and oral communication skills,
- Experience in the IT industry is advantageous however not essential.
Your application will include the following questions:
- How many years' experience do you have in the IT industry?
- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
- How many years of people management experience do you have?
- Do you hold Australian Security Clearance?
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