AddressThe Patient Services and Information Unit is seeking a self motivated individual with frontline clerical and administrative experience, whilst having a focus on customer service.A Ward Administration Officer is needed for a busy front desk working alongside our team of doctors, nurses and administration staff in a friendly and supportive environment. The position requires attention to detail and excellent customer service skills to patients, their families, staff and others. A flexible attitude to work, a great disposition and an ability to cope with change is required.If you are a dynamic, energetic person looking for a challenging, satisfying job working within a busy hospital environment in a multidisciplinary team, this is the position for you.
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
Where you'll be working
Royal North Shore Hospital (RNSH)
At the RNSH our people are important. Talented and highly trained physicians, nurses, allied health clinicians, administration and support personnel comprise our staff. We are committed to serving the health care needs of the local and broader community and deliver this care with dignity, respect, and with attention to excellent patient care. What you'll be doingThe successful incumbent will be responsible for the prioritising and planning of the workload and would be expected to have excellent customer service skills, general office skills including good keyboard and communication skills.Essentially the position will receive daily work requests from the Nursing Unit Manager and will provide support to the team.The position has a professional and performance link to the Patient Services and Information Unit for specific clerical matters, training and development.The incumbent is responsible for carrying out clerical/administrative processes for the assigned department. This includes providing an information service to patients and general public on matters relating to patient movement and admissions.
People of Aboriginal and/or Torres Strait Islander background encouraged to apply.Candidates will need to meet the following criteria:
- Proven written, face to face and telephone communication skills.
- Demonstrated computer skills with accurate data entry experience.
- Demonstrated ability to promote, achieve and deliver excellent customer service.
Need more information?
1) Click here for the Position Description
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For role related queries or questions contact Samantha Harrop on ***************@health.nsw.gov.au or 02 9463 1***
All NSW Health workers are required to provide evidence of having received two doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA). Employees working in a clinical area or are required to attend clinical areas are considered category A and need to meet the requirements of the Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases Policy Directive.
Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate.
Applications Close: 6 March 2024
