Address
Form of work
SalaryWarehouse & Customer Service All-rounder
TQB Brands Pty Ltd
Campbellfield, Melbourne, VIC
Full time
Been in warehouse operations for some time? Been wanting to get into a CUSTOMER SERVICE position but not completely out of the warehouse? This could be the ideal role for you offering in-office CUSTOMER SERVICE tasks and ad-hoc warehouse support duties.
A bit about us
Trading since 1984, TQB Brands Pty Ltd started out in Western Australia, and has grown from strength to strength after the directors identified a need for a relationship-based and more humanistic approach to Australia's Automotive Garage Equipment industry. Now a national company with 3 distribution centres, TQB Brands Pty Ltd is ready to take the next step with our optimistic growth plans.
Our aim is to supply quality products through our brands TradeQuip, Borum, and TQ Pro, whilst ensuring that our team love coming to work, and are equally as passionate about what we do. We are one of Australia’s leading and most trusted Automotive Garage & Workshop Equipment wholesalers.
Why are we recruiting?
As we evolve and adapt to an ever-changing market place, we continue with our growth plans whilst retaining our great culture. To enable us to deliver on this, we are seeking an experienced, highly motivated Customer Service & Warehouse All-Rounder to join our small, but successful team in our Campbellfield Distribution Centre. This is a permanent full-time role, and the hours are Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4pm.
What will you be doing?
Reporting to the National Operations Co-Ordinator, we are searching for an experienced Customer Service & Warehouse All-Rounder who is self-motivated and team-orientated, to join our team in the Campbellfield Distribution Centre. We require someone that thrives in a safe environment where accuracy, pride of place, and turnaround time is crucial. Your ability to become an integral part of a great team will be highly regarded. We are a growing business with plenty of ambition, and can offer long-term stability and opportunity for the right candidate.
You will be primarily responsible for assisting in all CUSTOMER SERVICE aspects on a daily basis as well as assisting our warehouse team with any ad-hoc duties. Main tasks will include but not be limited to:
- Answering incoming calls from our National Distributor Network
- Quoting price and availability
- Entering orders and warranty submissions
- Troubleshooting and product support (training provided)
- Supporting account managers with sales enquiries
- Freight quoting and booking
- Assist with warehouse processing of orders and invoicing
- Undertaking general administration, and data entry/Office administration duties
To be successful in this role you will:
- Have a can-do attitude
- Good communication skills both written and verbally
- Be able to work unsupervised
- Possess a minimum of 1 years' experience in a similar environment
- Be a highly motivated and results-driven person with outstanding communication skills
- Have an energetic attitude and desire to achieve results
- Be committed to effective, timely, and accurate distribution of goods in and out of our warehouse
- Have knowledge of safe warehouse practices
- Be competent with MS Office and computers
- Demonstrate diligence for process and procedure
- Be self-motivated, punctual, and reliable with your own transport
- Be physically fit and able to safely lift heavy weights safely and without injury
- Strong attention to detail
- An enthusiastic and energetic work ethic with a reliable and honest attitude
The successful candidate must possess a high level of safety awareness, and the ability to fit efficiently into a team environment is essential. To be considered, you must have your own transport.
If you are a team player, but able to work autonomously, and have good problem solving skills, we offer the opportunity to become a part of a dynamic, customer-focused team.
Please note that only short-listed candidates will be contacted.
