AddressMercedes-Benz Toowong is looking for an experienced Warranty Administrator to join the team.
This role plays a vital part in ensuring that the daily operations of the Warranty Department are kept compliant and within factory guidelines.
Our ideal candidate is reliable and has knowledge of the day-to-day warranty processes. You must also be a strong team player.
Some specific responsibilities of the role include:
- Receive repair orders and process claims daily via terminal input to Manufacturer.
- Ensure maximum labour claimed for each repair order and instruct corrective action with team members as required.
- Explaining service options and processes
- Comply with Manufacturer request to return certain parts. By repacking and organising freight to the destination nominated by the Manufacturer
- Provide guidance for the dealer personal regarding warranty matters.
- Assisting internal managers with any decisions regarding warranty parts or processes.
- Check all repair orders for correct information and outstanding recalls or campaigns daily.
The ideal candidate will have:
- Minimum 2 years previous experience in a warranty or similar type position
- Exceptional customer service and communication skills
- Strong IT skills and the ability work with multiple programs
- The ability to work and support a busy, hardworking team
- The ability to prioritise and seek assistance where necessary
- Experience with ERA Power
- Experience with Mercedes-Benz brand an advantage but not essential
More about Mercedes-Benz Toowong
Mercedes-Benz Toowong is owned by Autosports Group, which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. What does that mean for you? It means that you will be joining a team (within a much bigger team) offering development opportunities and the chance to work alongside some of the best people working in our industry today. At Autosports Group, we value contribution, family, and consideration. We warmly welcome people of all genders, backgrounds, and situations to deliver what we call “The Difference” to our equally diverse customer base. For more information on our business and how we try to provide meaning and purpose for our people at work, please visit our website.
More about the benefits:
- Factory training where appropriate
- Modern dealership and showroom facilities
- Respectful and supportive working culture
- Family and Friends Referral Program
- Individual and team incentive programs (as appropriate)
- Career development opportunities
Please note, criminal background checks may be required for this position
