Service & Warranty Administrator

About the Company

Millions of people around the world buy and use Dometic products. They’re campers, outdoor people, RV users, boat owners and truck drivers. And all part of a growing movement – a longing for freedom and adventure, a desire to explore the world and to stay away for extended periods of time. We call it mobile living. Our mission is to make mobile living easy through smart and reliable products with outstanding design.

 Our values reflect the heart and soul of Dometic. They define what it takes to work here and how we do things. They give guidance to how we interact with customers and colleagues around the world, our shared values are a compass when we continue to develop and grow.

Four core values provide direction for our leaders and employees. These four core values and what they mean in practice are defined in the Dometic Way: Together we Build our Future; We Play to Win; We Embrace Change; We Walk the Talk.

About the role

Embark on a professional journey by joining our team in a key role that supports the significant growth of our Service business. As an integral member of the service team, encompassing both the workshop and contact centre, this position serves as a central hub for seamless communication between our dedicated team and valued customers.

Within this dynamic and rapidly evolving division, you have the unique opportunity to tailor and shape your role. Utilise your exceptional organisational skills and passion for delivering outstanding customer service in a collaborative engaging environment.

Situated in Varsity Lakes, this role reports directly to the Service Supervisor, providing you with a direct link to impactful leadership. Seize this chance to contribute to the success of our organisation while enjoying a vibrant and exciting professional experience in the heart of our growing Service sector.

Some of your responsibilities will include:

• Warranty work order processing
• Support Dometic service agents 
• Support the service team with administration tasks
• Processing customer returns
• Assist with regular stock-takes
• Assist with consumer telephone enquiries

The successful candidate must possess the following attributes:

• 1-2 years in a customer service role, ideally in a B2B & B2C environment
• A strong customer service focus and orientation
• Highly organised and a good planner
• Professional attitude 
• Safety Focused
• Exceptional oral and written communication skills.
• Solid understanding of MS Platforms

Additional requirements include:

• Ability to work individually and within a team with a high degree of proactivity and problem-solving, with an enthusiastic and approachable personality.
• Able to handle competing priorities

What's in it for you?

A chance to make this role your own, to bring your experience and passion to a growing division where you will be supported by a passionate team all working towards our exciting growth goals.

At Dometic we offer an Employee Assistance Program to all staff to support them as well as generous leave loading and unlimited personal use discount on our products.

To apply

Please follow the application link and submit your resume and covering letter. Apologies, only candidates who are shortlisted will be contacted.