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Form of workCoral Homes is one of Queensland’s largest and most respected home builders, with an expansive display home network and a service region spanning most of Australia’s eastern seaboard. We have a reputation for consistently delivering on our core promises to our clients, including value for money, quality, and outstanding customer service. With clients firmly at the forefront of our motivation, we are continually innovating our home designs to deliver a stunning collection of homes to suit our clients’ needs.
Internally our success is a culture of delivering service excellence; from our sales consultants to our head office staff and trade contractors every member of the Coral Homes team is committed to providing a rewarding experience to each and every one of our clients, and we are dedicated to recruiting and developing innovative and passionate people as the basis of our future growth and success.
In line with our ongoing commitment to delivering service excellence and to meet the demands of our growing business, a new opportunity has arisen for an additional Service and Warranty Coordinator to join our National Service and Warranty team, reporting to our Service and Warranty Manager.
About the Role
As part of our Service and Warranty team, you will work closely with on-site Service and Warranty Officers to provide an exceptional support and service to all clients within your assigned portfolio. Your key responsibilities will include:
- Provide a personalised and exceptional service to all clients, while following the Service and Warranty processes and procedures
- Process and schedule Service & Warranty works with clients, suppliers & trades alongside your Service & Warranty Officer.
- Manage Service and Warranty Officer appointments and new bookings.
- Approving supplier/trade invoices and raising purchase orders
- Liaise with Service and Warranty Officers and trades to ensure inspections and works are being carried out in a timely manner and to the required standard
- Finalising works with client to confirm satisfactory repairs. Address customer enquiries and escalating to the Service and Warranty Manager where necessary
- Manage subcontractor relationships
- Attend regular collaborative workflow meetings alongside your Service & Warranty Officer to advise the Service and Warranty Manager of status of all Service and Warranty jobs, and other relevant team meetings as required
- Working hours 7:30am-4pm Monday-Thursday & 7:30-3pm Friday
The successful applicant will have:
- Exceptional customer service, with strong interpersonal/communication skills, both verbal and written
- Microsoft Office skillset– Word, Excel, Outlook and data programmes
- Strong organisational skills with the ability to prioritise and work to deadlines
- Experience in a similar role within residential building preferred or an interest in learning
- Able to work autonomously
- Ability to maintain consistent and expected company standards of work
- Experience in administration, planning and customer service
How to Apply
We are interested in speaking with highly motivated, results focused individuals who can hit the ground running, with the energy and commitment required for this role. If this sounds like you, please send your Resume and Cover Letter by clicking the ‘Apply Now’ button.
Only those selected for an interview will be contacted, therefore we thank all applicants in advance.
At Coral Homes, we are committed to employing individuals who align with our core business values and meet the requirements of the role. As part of the recruitment process, there are a number of compliance checks which may be conducted for a role including police /criminal background checks, medical, drug, and alcohol testing, and reference checks.
Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply.
