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Form of workAt Total Nissan we are committed to providing excellence in customer service whilst creating a fun and dynamic environment for our staff. We are focused on systems, processes and working together as a team to achieve a result.
Reporting to the Service Manager, this role is integral to the administration support of the Service Department.
It is the role of the Warranty Clerk to process all documentation relating to the warranty repairs of vehicles whilst within warranty period. It’s imperative that the Warranty Clerk maintain a professional attitude at all times and deal with Warranty issues in a timely manner.
This includes:
- Compile and complete warranty claims following guidelines set by the manufacturer
- Keep valid, current and legible records of all claims submitted
- Maintain warranty storage of return parts and return all parts requested
- Submit transport and hidden damage claims
- Complete costing of repair orders and assist in other department costing duties if Manager requires
- Answering the phone promptly with a courteous and understanding manner
- Recording and forwarding phone messages and queries
- General administration duties and housekeeping
About you:
We are looking for someone with excellent time management and prioritisation skills, and the desire to deliver exceptional customer service! If this sounds like you, we want you! Apply now!
You will ideally possess:
- Desire to deliver exceptional customer service
- Excellent attention to detail
- Experience within costing in dealerships but not essential
The Benefits:
- Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
- A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our Fearless Female Forum to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our Sales and Service Development program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top of the line Employee Assistance Program with leading provider, Benestar, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive employee benefits that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance!
Total Nissan is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
Eagers Automotive - Moving together.
