Address About Us Energy is changing and the entire system is being remade, harnessing the sun and wind. At EnergyAustralia, our strategy is to make this transition simple for all our customers. We are all about empowering our employees to bring their whole selves to work, and feel supported and included with their colleagues and boarder teams. As such, it’s a fantastic time to join us as we continue to evolve and provide energy solutions for Australians now and into the future.
2024 is proving to be another exceptional year for EnergyAustralia, and we are excited about the prospect of growing our customer portfolio further which will increase the number of Consultant opportunities across our fun and vibrant call centres both in Geelong and Docklands (2MQ)
We are on the lookout for enthusiastic, passionate Consultants to join our Sales, Customer Service, Business Sales and Vulnerability teams in the coming months.
So if you are curious on how your skills and experience can support the energy transition and are dedicated to delivering exceptional customer experience and achieving sales objectives we would love for you to register your interest and join our Talent Community.
About the role As a consultant in our Contact Centre, you will
Complete a 5-week Training program (3 days onsite, 2 days working from home)
Build great rapport with our customers to provide positive experiences and outcomes
Identify and resolve complex customer queries
Proactively identify opportunities to promote EnergyAustralia products and services
Become a master in the use of a wide variety of systems and tools to access information and help customers
What we’re looking for If you believe in our purpose to lead and accelerate the clean energy transformation for all and going the extra mile to keep the customers happy this could be the role for you!
The ability to work a structured schedule and in a KPI/target-focused team
Confidence in navigating multiple computer applications (call centre environment)
Enjoy working in a collaborative team environment
Ability to actively listen and clearly communicate tailored solutions and cross-sell products
Manage high-volume calls in a fast-paced environment
Ability to follow compliance processes and procedures
Embrace continuous learning and 1:1 coaching
Why Us At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee, you can enjoy such benefits as:
Discounts on your energy bills for you, your friends and family
An internal mobility program where our employees career development comes first.
We offer 20 weeks paid parental leave that’s completely gender-equal. We’ve removed the primary and secondary carer distinction to give everyone the same benefit.
State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
Inhouse Café and Onsite Tech Bar
If you’re ready to ‘light the way’ towards your next career move- into the Energy sector, com.au
