Workforce Services Coordinator

Ongoing Full Time
Location: Sydney
Categories: Administration/Support, Human Resources, IT/Technology

• Be a part of Australia's independent national broadcaster
• Ultimo, Sydney: Convenient CBD location (near Central Station)
• Full Time, Permanent Role
• Circa $80k+ depending on experience plus 15.4% ABC Nominated Super Fund

About the RoleThe Workforce Services Coordinator is the first point of contact for queries from employees and business areas within the ABC regarding rostering and time & attendance support.This role will see you monitor, prioritise and resolve queries related to accessing and using the rostering system. You'll utilise your excellent communication skills by advising and guiding users in relation to the rostering and time & attendance system and associated processes.About YouYou have experience and a genuine interest in operational rostering and time & attendance, with experience using and understanding workforce management technology.You pride yourself on your strong communication skills with the ability to foster proactive working relationships by providing informative support to end users.You will need to be able to demonstrate:

• Experience with operational rostering, using, and understanding workforce management technology and processes.
• Sound administrative skills, knowledge and experience working in multi-divisional complex organisations.
• Analytical mindset with the ability to analyse and diagnose complex issues.
• Sound communication and interpersonal skills with the ability to communicate information and instructions clearly and foster proactive working relationships.
• Accomplished experience with, and understanding of, the application of Enterprise Agreement requirements in rostering and time & attendance processes and systems.
• Experience with supporting others in learning and adopting new technologies and processes.
• Accomplished computer skills, with the ability to use a range of software applications including UKG Pro Workforce Management and Service Now.

Key Responsibilities

• Monitor, prioritise and resolve time critical queries related to accessing and using the rostering and time and attendance system.
• Provide rostering and time & attendance advice and contribute to identifying solutions for specific needs or issues.
• Support the identification of training and communication needs in relation to rostering and time & attendance processes and systems; and support the delivery of tailored training and knowledge uplift.
• Monitor rostering and time & attendance processes, reports, and performance measurements to ensure compliance with the ABC Employment Agreement and regulatory obligations to drive standardisation.
• Contribute to the development and implementation of common approaches to requirements and issues, including the contribution of Knowledge Articles and other documentation.
• Contribute to the continual improvement of rostering and time & attendance practices, processes, and systems.

For further details on the role and requirements, please refer to the full position description:The ABC strives for diversity and inclusion in the workplace, and to promote a culture of opportunity. Through its services the ABC seeks to represent, connect and engage with all of the Australian community. In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce.For more information about working at the ABC, please feel free to explore our careers page atWe respectfully request that Recruitment Agencies do not submit applications for this position.Applications Close: 11:55 pm, Sunday 14 JulyAdvertised: 28 Jun 2024 12:00 PM AUS Eastern Standard Time
Applications close: 14 Jul 2024 11:55 PM AUS Eastern Standard Time