AddressShaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
We are seeking a passionate, customer-centric individual to join our team as a Workplace Experience Services Coordinator. In this role, you will be responsible for ensuring exceptional client experiences through enhanced engagement, proactive communication, and high-touch service. You will be part of a select portfolio of properties and will work closely with our social media client to create remarkable workplace experiences that align with their goals and objectives.
An Overview of the role:
- Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
- Execute experience services in compliance with service level agreements, standard processes, and local laws and regulations
- Conduct routine walkthroughs and assessments to ensure service delivery compliance and performance metrics
- Support data collection, analysis, and reporting to align with client goals and objectives
- Continually strive to improve experience service performance
- Collaborate within the account team to deliver experience services across all business lines
- Assist with managing third-party vendor relationships and service partners
- Build and maintain meaningful relationships with client employees and guests
- Be actively engaged and visible in the workplace, spending time welcoming employees and ensuring workspace areas are maintained
- Respond to requests and issues within one day, providing personal follow-up to client employees
- Identify and escalate potential risks to ensure operational continuity and security
- Contribute to a culture of continuous improvement and innovation
Sounds like you? This is what we are looking for:
- Exceptional customer service skills and a passion for hospitality
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and a track record of excellent customer service
- Strong prioritization and time management skills
- Ability to work effectively with diverse teams
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
What you can expect from us:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number THREQ345357
Location:
On-site -Sydney, NSW
If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
