Workspace Support Technical Officer

Employment Type: Temporary Full Time up to August 2024
Position Classification: Programming Super
Remuneration: $102,945 - $112,998 per annum plus Superannuation
Hours Per Week: 38
Requisition ID: REQ458563
What you'll be doing
The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.
The Workspace Support Senior Technical Officer is responsible for supporting the efficient and effective operation of the desktop environment, core and relevant office business applications and related ICT infrastructure. The position involves onsite and remote support for the Local Health Districts.
The Workspace Support Senior Technical Officer will also provide support with installation, configuration and provide resolution for tickets that are logged via Service Desk for the LHN Desktop Environment. This may include the management of services provided by external organisations either on premise, in the cloud or other locations. The position will contribute to the governance and decision making of workspace Support Services.
The position will support the principles of collaboration, openness, respect and empowerment.
Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
All workers and new recruits are required to receive 2 doses of a Therapeutic Goods Administration approved or recognised COVID-19 vaccine to commence employment/ engagement or continue to work within a NSW Health service.
A worker and new recruit will be considered compliant if they have a medical contraindication to all available Therapeutic Goods Administration approved or recognised COVID-19 vaccines and provide medical contraindication evidence in line with the policy requirements.
In addition, all Category A workers and new recruits are required to receive one dose of the seasonal influenza vaccine annually to be considered compliant.
Category A workers and new recruits who are non-compliant with seasonal influenza vaccination or have a medical contraindication to influenza or COVID-19 vaccinations must comply with all other infection control risk reduction strategies as directed while working in a Category A position.
SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We encourage people from different backgrounds to apply.
Support for Aboriginal and Torres Strait Islander candidates
We welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. If you have any questions or would like guidance on the recruitment process, please contact the SESLHD Aboriginal Employment Team via email to:

• Relevant tertiary qualifications and/or relevant experience in a large organisation.
• Demonstrated experience in supporting hardware and software lifecycle management, mobile device management, and print management.
• Actively demonstrates a client focused approach in all activities and takes ownership to resolve client requests. Identifies and analyses client needs and assists in the provision of appropriate solutions.
• Proactively prioritises and manages own workload (and time) and assists other team members where and when required. Takes initiative to provide feedback on improving existing services and processes.
• Experience drafting and testing technical documentation and FAQs for both technical staff and clients.
• Proven experience in the understanding of incident management, problem management, change management, and risk management.
• Demonstrated Analytical and problem solving skills including, the ability to provide advice and recommendations across a large and complex organisation.
• Excellent interpersonal communication, verbal and written skills and demonstrated ability to consult, influence and negotiate effectively with a wide range of internal and external stakeholders.

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For role related queries or questions contact Dominique Grognard on Dominique.Grognard@health.nsw.gov.au
Applications Close: 25 January 2024