Address
Form of workWe now have twelve (12) opportunities for Energy Specialists to be based in Mackay.
About your new role
As an Energy Specialist, you’ll be working as a crucial part of the Retail Customer Solutions Centre and be responsible for providing high-quality customer service to our diverse customer enquiries.
After you complete your 3 weeks of full-time training, you’ll confidently provide end to end customer service solutions across multiple channels, using our new Kraken technology.
Your daily interactions will include working through the full range of customer service-related enquiries including but not limited to, billing and payments; metering enquiries; moving requests; hardship; collections; complaints and customer education.
You’ll be scheduled to work on a varying roster from 7.30am to 5.30pm, Monday to Friday. Below are the available options:
- Permanent full-time 36.25 hours per week (9-day fortnight)
- Permanent full-time 40 hours per week (10-day fortnight)
Please Note:
If successful, you must be available Monday to Friday, from 8.00 – 5.00pm for 3 weeks training, prior to commencing as an ‘Energy Specialist’ managing enquiries.
The commencing remuneration for your new role is $79K plus 12.75% superannuation for a 9-day fortnight and $91K plus 12.75% superannuation for a 10-day fortnight. Once the six month probation period has been completed, and the relevant competencies have been met, potential salary progression may be $97K plus 12.75% superannuation for a 9-day fortnight and $112K plus 12.75% superannuation for a 10-day fortnight.
Why choose to work for us?
It’s an exciting time to join us and to be involved in the energy sector, so consider us for your next career move, where you will experience:
· Secure employment backed by a strong collective agreement, with yearly EBA increases.
· Strong superannuation of 12.75% and the ability to earn more with salary sacrifice co- contributions.
· Opportunities for skills and career advancement with access to ongoing training and leadership programs and capacity to build and grow your skills.
· Healthy work life balance on a 9-day fortnight roster, more time for you.
· A chance to give back with a paid employee volunteering program allowing our employees to support communities across QLD.
· Support and guidance with access to 24/7 Employee Assistance Program for EQL employees and their immediate family members, and a mentoring program for professional support and guidance.
· A Safety-First culture, the safety of our people, customers & communities is a core priority.
· Reward and recognition with an internal reward and recognition program that includes an annual celebration of excellence.
· Diversity and Inclusion where all employees can contribute towards multiple diversity and inclusion initiatives across our business.
· Need wheels? Salary sacrifice options available for novated leases for personal use.
About you
If you are looking for a role where you’ll be empowered to take ownership of the end-to-end customer experience, have the ability to drive positive change, make decisions, think on your feet and outside of the box, in the pursuit of achieving exceptional customer service outcomes, then we want to hear from you.
As part of the Ergon Energy Retail Team, you must be able to work autonomously and be familiar with communicating in a team environment where colleagues may be located at various regional sites across Queensland.
You’re an experienced customer service professional with current frontline experience.
You have excellent written, verbal, and interpersonal communication skills with a demonstrated ability to engage with customers across multiple platforms including email, social media, and telephone.
You’re able to interpret data and system information in order to understand customer issues or enquires and offer mutually agreeable solutions. At times, you will manage challenging situations.
Acting within your delegation of authority, you have a demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks.
You will be provided with an understanding of your career progression where you are responsible for your own future by working extremely hard to achieve goals.
How to apply
If you are ready to help us shape the future of our Retail business, please apply now by completing the application form (link is below) and include a current resume.
Due to the high volumes, applications will be assessed as they are received with applications closing at 5.00pm, Tuesday 5th March 2024.
Important information for you:
We will be in contact with you about your application status via email, so please monitor your emails for correspondence (including checking your junk/spam folders) to ensure you don’t miss out on this opportunity.
If your application has successfully submitted, you will receive an email confirmation.
If you do not complete the online application form, your application will not progress through the recruitment process.
If you are successful in progressing to the next stage of the recruitment process, you will receive an email invitation to complete a one-way video interview via Vieple.
About us:
Ergon Energy Retail is part of the Energy Queensland group of companies, 100% owned by the state of Queensland. Ergon Energy Retail is our electricity retailer, responsible for selling electricity to customers throughout regional Queensland.
The Ergon Energy Retail business is in an exciting phase with a significant transformation underway. We are changing how we operate and serve our customers to be a contemporary Retailer and able to adapt to the customer’s needs. Working in the Retail Division, you will get to experience a part of our business which is at the heart of delivering outcomes for our customers and the community now and into the future.
We’ve been in partnership with our customers for over two decades, we’ve helped to raise more than $16 million for the Royal Flying Doctors Service for all Queenslanders. Watch this short video to see how Ergon Energy Retail is actively involved within communities through the continuous support to the Royal Flying Doctors Service.
If you have any questions, please refer to the FAQ’s in the recruitment advertisement.
- Remember to monitor your emails for correspondence!
We value the differences individuals contribute to our workforce and encourage a diverse range of applicants to apply.
Click here to view more information on diversity and inclusion at Energy Queensland.
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