12D Model Surveyor – Training, Support & Consulting

Where: Brisbane QLD
Industry: Civil/ Structural Engineering
Role: Full time

12d Synergy is looking for an engineering surveyor with 12d Model experience who is ready to take the leap into a flexible, and dynamic role supporting a global construction industry. 12d Synergy’s Digital Engineering team provide industry solutions, workflows, and support for a wide range of projects, companies, and government departments within the civil engineering space across Australia and around the world.

This role is 100% work from home with unrivalled flexibility and many opportunities to travel for work.

For a better picture of your life at 12d Synergy click here to check out our guide.

The role includes assisting clients through training, configuration, and consultation in the adoption of 12d Synergy to their organisation.

This includes providing real solutions that marry with 12d Synergy Strengths. Collaboration with clients to understand their challenges and offer alternative processes and ways of working to strengthen their business through the use of 12d Synergy, whilst meeting and in many cases exceeding their needs.

We are looking for someone to complement our existing team with their industry knowledge and be open minded and flexible about their approach to the role.

• Project management and training of new clients to ensure they are successfully onboarded in their software adoption.
• Provide mentoring, upskilling, and supervision of in-house users.
• Configuration of technical software/data sets in 12dS.
• Optimize configuration to suit company needs ensuring a painless, faster, and flawless workflow.
• Own the implementation project for new customers & deliver in line with customers milestones.
• Be a customer champion, ensuring their views are represented within the product roadmap though development advisory.
• Drive continual improvement in user satisfaction through regular training.
• Consultation of technical software for our support team as required.
• Participate in regular new logo/trial meetings.
• Assist with Customer Success programs.
• Working closely with clients to not only deliver to scope, but to consult, educate and present alternate methods of delivery for an outcome of increased efficiency.

• Experienced 12d Model or 12d Field user is essential.
• Min 5 years of industry experience. Expertise in the survey, design and construction or information management are a must.
• Desirable hands-on experience in products may include: AutoCAD, MicroStation, Civil3D, Revit, Navisworks, Infraworks, BIM 360, Trimble Business Centre, Magnet, Carlson or other frequently used design and construction packages a bonus but not necessary.
• Ability to diversify skills and knowledge to other products beyond previous hands-on experience, a willingness to lean.
• A good understanding of the global AEC industry and a willingness to upskill in new industry standards.
• A fundamental understanding of good information management practices and experienced in defining and integration of Common Data Environments is highly regarded.
• A sound understanding of industry standards and practices; BIM, experience large multidiscipline projects or tier 1 projects.
• Bachelor of Engineering highly regarded.
• Formal qualifications in current industry standards such as ISO19650 highly regarded.
• Non-essential but desirable, industry experience using 12d Synergy.

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face. Critical skills include decision making, facilitation, influencing, financial acumen and negotiation in a political environment.
• Trusted Advisor: ability to establish trust among customer and project teams to achieve exceptional outcomes and results.
• Communication: the ability to communicate clearly, positively, and concisely, varying communication style depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Commerciality: ability to apply knowledge in a practical, commercial manner.
• Teamwork: willingness to assist and support others as required and get on with team members.
• Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.
• Solutions focused: Be an out of the box thinker and not settle for the mediocre resolution.

• Occasional overnight / multisite stays away for work will be required to fulfill the requirements of the role.
• Clean driving licence essential.

• Flexible / 100% working from home
• Employee Assistance Program
• Reward and Recognition Program
• Referral Program
• Career and personal growth opportunities – Study Assistance
• Supportive and experienced leadership team
• Lunch n Learns
• Novated Leasing
• Weekly Online Socials
• Work trip

To apply you must currently be a permanent Australian resident, living in Australia.
Please email a cover letter with your CV outlining why you’re the perfect candidate for this role.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current Australian driver’s licence?
• What’s your expected annual base salary?
• How many years’ experience do you have as an Engineering Specialist?