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Form of workABOUT US
At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.
When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other.
Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.
ABOUT THE ROLE
Are you passionate about the fleet industry, customer service and strive for results? We are looking for an Account Manager to join our crew and provide outstanding customer service and solutions to a portfolio of clients. You will be part of a supportive team who share a passion for quality, performance, and overall customer satisfaction.
Duties will include (but not limited to) -
- Proactively provide operational support, customer service and coordinating transactional queries for your clients
- Managing lease term deviations to ensure vehicle utilisation is aligned with the contract
- Anticipating client needs and providing effective problem solving along with identifying opportunities for growth within an existing portfolio
- Managing the asset replacement plan and achieving client retention targets
- Assisting the Relationship Manager in closing growth, retention opportunities and delivering great service
ABOUT YOU
To be successful in securing a role with our crew it’s likely you’ll come with experience in the following areas:
- Previous experience in customer service (Fleet Management, Automotive or Financial Services is ideal)
- Strong analytical skills coupled with the ability to prioritise
- Understand customer challenges and proactively identify areas of improvement
- Sound time management & the ability to prioritise work to meet tight time frames
- The ability to connect, adapt, show resilience, and engage all levels in the business
FOR YOU
We offer industry leading 'Custom Perks' including:
- Annual performance bonus
- An extra week of annual leave
- Collaborative Hybrid work environment – 3 days in the office, 2 days working at home
- Company funded social events
- Dress for your day policy
- Employee discounts
- Intersection – our Diversity Network
- Ongoing investment in your growth including access to our digital learning platform – Degreed
- Reward and recognition programs
- Volunteer and community engagement opportunities
- Wellbeing leave
HOW TO APPLY
Please submit your resume and cover letter by clicking ‘Apply Now’.
At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.
Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.
