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Form of workAbout Us
Airswift is the leading workforce solutions provider to the STEM industries. We have talented colleagues in over 60 global offices and 45 countries. We are a people business – we transform lives through the world of work. We care about mental health and wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people.
Position Purpose
The Account Manager will take responsibility for the health, growth, and sustainability of all accounts he/she is assigned across Airswift’s portfolio of Oil & Energy customers. This includes the satisfaction of the client, debt stance of the client, discovery within current and future opportunities across the client. He/she will implement all client policies, processes, and delivery programs by partnering with colleagues for the execution of said initiatives. The Account Manager will work closely with the Delivery function, Service, Quality Control and Finance office functions to fully support all customer needs.
Key Responsibilities:
- The Account Manager is responsible for the management and sales for specifically assigned clients.
- The Account Manager maintains Airswift’s current/new client and contractor base to leverage existing service lines & continue to penetrate all services lines to develop net new GP growth.
- The Account Manager is responsible for developing trusted advisor relationships with key line managers, contractors, stakeholders and executive sponsors.
- The Account Manager is responsible for debt resolution and coordinating with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts.
- Develop and Maintain a hotlist of candidates, relative to your accounts and discipline, and proactively sell them to market daily.
- Account Manager will develop vertical expertise and will be expected to become the SME in that space.
- Responsible for the interaction, training & development of the Delivery Centre to cover all client delivery needs across the Account Managers specified clients.
- Works effectively with the client to bring new requisitions, plans sourcing delivery, facilitate job interviews and placements.
- Responsible for obtaining client work orders and new authorizations.
- Monitor overall delivery ensuring all SLA’s are met, T&C’s are executed properly and take responsibility to ensure delivery to our services according to clients’ needs.
- Forecasting client’s upcoming strategies and objectives to ensure sales and delivery model remain aligned.
- Meet sales targets (KPIs) which are agreed with Regional Sales Director. Monitor and review monthly sales performance against forecast.
- Developing and ensuring compliance with standardized workflows to effectively manage project delivery within the contracted scope, timeline, and cost to ensure a first-class customer experience/product.
- Communicating internally to ensure accuracy, pricing models are adhered to and monitor consistency overall.
- Proactively leads a joint company strategic account planning session.
- Proactively assess, clarifies, and validates customers’ needs on an ongoing basis.
- Adheres to the local regulatory requirements and deliver to customer policy and regulatory requirements.
- Responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding.
- This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries.
- Will be the primary point of contact for all Clients and non-Clients and will have the ability to drive retention and increase opportunities for referrals.
- Full adoption and maintaining of Bullhorn System.
Requirements:
Desirable:
- Excellent Microsoft skills, in particular, Word & Excel.
- Adept in time management and can demonstrate structure in thinking.
- Strong demonstrable client service skills.
- Experience fostering strong client relationships.
- Proven leadership experience.
- Proven experience leading strategic projects.
- Ability to identify new opportunities within a customer.
Essential:
- Accredited degree or equivalent work experience. Minimum three years with the business in a similar capacity or can demonstrate equivalent experience in a similar role.
- Travel 50% within the region may be required, to client locations.
- Ability to demonstrate client relationship skills, analyse opportunities, qualify potential service lines and scope.
- Ability to network at a senior level.
- Account management experience with a proven record of providing excellent customer service.
- Strong interpersonal, communication, organization and time management skills.
- Ability to foster teamwork when working cross-functionally.
- Maintains standards of excellence.
- Highly self-motivated and objective-driven.
- Will be keen to apply strategic vision and sales acumen to a highly challenging ‘fast growth’ style role.
Measures of Success:
- Client quality score.
- Debt.
- Requirements added.
- Headcount growth.
- Client meetings.
- Contractor meetings.
- GP contribution.
- Starters.
- Operational excellence – 100% system usage.
What we can offer you!
- Attractive monthly base salary + competitive commission/performance bonus.
- Genuine career progression opportunities, either locally or globally!
- World-class training programmes and development opportunities.
- Virtual Onboarding Events exclusively for new hires.
- Team driven environment, supportive culture with a focus on work-life balance.
- Career breaks available after one year.
- Mental Health First Aiders to signpost you to support when you need it.
- Real time recognition through our employee reward platform where you can earn points to spend on what you like.
- Yearly destination trips as part of our Highflyers program (Barcelona, Buenos Aires, etc…)
- Charity days for various importance causes such as Relay for Life and Earth Day.
Our Core Values
- Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth.
- Safety - We create a safe and inclusive environment to protect the physical and psychological well-being of everyone we work with.
- Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
- Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.
Visit our website and social media to find out more! - www.airswift.com
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Diversity & Inclusion
At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.
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