Accounts Receivable Officer

THE OPPORTUNITY

Tableland Veterinary Service is seeking a new Accounts Receivable Officer to join our team. Our accounts team are based at our Malanda clinic, though after initial training this role could work from any of our main clinics, with some work-from-home available as well. The day-to-day role is to provide administrative support to the farm and equine veterinary team for preparation of client records and invoices, and to the customer care team regarding client payment, invoicing, banking and account matters.

THE DAY TO DAY ROLE

The accounts team support our customer care and clinical teams to keep the administrative aspect of our work running smoothly. Although primarily a back-office position, there is an expectation that they will be able to provide support for some customer service duties, including answering phones and serving clients at our reception desk.

The day to day role involves computer based work using our main software program – VetLinkSQL. You will be interpreting clinical histories from our farm vets and converting into client invoices, along with contacting clients to arrange special product orders or booking revisit consultations.

The role also provides support to our reception teams and clients in setting up third party payment options, including VetPay and Zip Pay. You will also be assisting with end of day and end of month procedures including banking, processing client payments and sending of invoices and monthly statements.

KEY RESPONSIBILITIES INCLUDE:

• Preparing invoices for farm calls

• Process new account applications

• Managing overdue debtors

• Processing client payments and reconciling third party payments

• Preparing end of month closure and statement run

• Attend to customer enquiries about account matters

OUR IDEAL CANDIDATE

• Fastidious attention to detail and accountability

• Caring and empathetic, yet assertive nature in client and colleague interactions

• Someone who solves problems and has a ‘can do’ attitude

• A desire to make life easier for your colleagues and clients

• Experience in a customer care or administrative role

• A working knowledge of Windows based software programs

ABOUT TABLELAND VETERINARY SERVICE

Our purpose is to support better lives for the people, animals and communities of rural North Queensland with advanced veterinary science and compassionate care.

Tableland Veterinary Service is a family owned group of mixed practice veterinary clinics across Far North Queensland. Our clinics are located in Malanda, Atherton and Ravenshoe on the Atherton Tableland, along with clinics in Charters Towers, Edmonton, Cooktown, Innisfail and Weipa. We love our community and our work, but most of all we love to support each other and help one another succeed.

Our team care for the needs of all animals, from dairy and beef herds, to working dogs and horses, elite performance horses, cherished pets, and wildlife. We have over 60 staff and have a culture of positivity, dependability and humility. We care for one another like family, and love to celebrate each other’s wins.

THE POSITION DETAILS

• Permanent part time position

• 3 to 4 days per week (approximately 24-32 hours per week)

• Pay range - $28 to $32 per hour, depending on experience and qualifications

• Hybrid role - work from any of our main clinics with opportunity to do some work from home

OUR CORE VALUES

The TVS Spirit is built on a foundation of five guiding principles - our Core Values. These principles are the timeless beliefs that guide our decisions, inform the way we relate to one another and behave. They underpin the way we recruit, review and reward our team, and are considered every time we need to make an important decision.

The TVS Core Values are:

Be dependable

• Follow through on promises.

• Take ownership.

• Make life easier for those around you.

Solve problems

• Look. Think. TAKE ACTION.

• Progress before perfection.

• Embrace new challenges.

Stay humble

• Take the job seriously, not yourself.

• Treasure constructive feedback.

• Challenge your own opinions.

Show love

• Care for one another like family.

• Assume best intentions.

• Strive to understand others.

Choose positivity

• Express gratitude and appreciation often.

• Celebrate each others wins.

• Laugh, smile and have fun