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Form of workAdmin and Customer Service Specialist at Next Generation Pet Foods
Are you looking to join a dynamic team within a thriving and rapidly expanding company? Do you have a passion for delivering exceptional service while maintaining efficient administrative processes? If so, we invite you to apply for the Admin and Customer Service Specialist position at Next Generation Pet Foods.
About Us:
Next Generation Pet Foods is an industry leader in the Pet Food and Treats sector, supplying a diverse range of customers across Australia and overseas in both FMCG and pet specialty markets. With our commitment to excellence and innovation, we continue to expand our presence and deliver outstanding products to our clients.
Role Overview:
As an Admin and Customer Service Specialist, you will play a pivotal role in ensuring the smooth operation of our administrative functions while delivering exceptional service to our customers. Your responsibilities will include:
- Providing courteous and efficient Customer Service support via phone, email, and in-person interactions.
- Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
- Managing administrative tasks such as data entry, invoicing, transport and logistics bookings, document preparation, and filing.
- Collaborating with various departments to streamline processes and enhance the customer experience.
- Maintaining confidentiality and professionalism in handling sensitive information.
Qualifications:
We are seeking candidates who possess the following qualifications:
- Previous experience in Customer Service and administrative roles, preferably in a large company or B2B environment.
- Excellent communication skills, both verbal and written, with a strong focus on Customer Service.
- Proficiency in using office software such as Microsoft Office Suite, Inventory management systems and E commerce platforms.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- A positive attitude and a willingness to adapt to changing priorities and requirements.
Why Join Us:
- Competitive salary package.
- Opportunities for career growth and advancement within a reputable and rapidly expanding company.
- Exposure to diverse projects and challenges that will enhance your skills and expertise.
If you're ready to take on a rewarding role that combines administrative duties with Customer Service excellence in a large company setting, we want to hear from you!
As attention to detail is an important part of this role, please ensure that you attach a cover letter and answer the following question: “what animal best describes your personality and why ? ”
Apply now to join our team and be part of our journey toward continued success and innovation.
