Administration Assistant

The Procare Group is a leading national provider of insurance industry services of over 25 years, with services including Claims & Risk Management, Legal, Forensic Accounting, Injury Management, Investigations, Training & Recruitment. 

We are seeking a motivated and enthusiastic individual to support our Head Office as the Administration Officer. You will work closely with our administration team, wider corporate team and divisional managers in ensuring the smooth running of the day to day operations of our company.

The role will include a variety of administration tasks such as:

• Supporting the general operations of the head office including responsibility for the operation of our national switchboard, general office supplies and maintenance and handling critical mail items;
• Managing a high-volume billing process;
• Supporting the investigations team with administrative tasks
• Owning and maintaining critical business email inboxes including triaging and allocating emails;
• Data entry - ensuring accurate data entry and information is entered in the relevant systems;
• Responding to telephone and email queries across the business ensuring they reach the relevant staff/division;
• Any other required administration duties. 

From us, you can expect:

• A competitive remuneration package;
• A thorough induction period and ongoing support;
• Access to our external employee assistance programme;
• Surface Pro laptop & iPhone;
• Our commitment to your work-life balance combined with a genuine and friendly working culture;
• Paid parental leave 
• Novated leasing available
• Regular staff celebrations, award and charity events; 
• Varied role exposing you to a variety of different tasks;
• A friendly, supportive and collaborative working environment;
• Regular development opportunities and ongoing opportunities for career progression. 

About you:You are a talented communicator who engages well both face to face and over the phone. You have exceptional attention to detail and excellent time management skills. You are organised and understand the importance of delivering a high quality service. 
  
You must possess the following key attributes:  

• Proven administration experience (minimum 1-2 years).
• Great customer focus and dedication.
• Excellent communication skills both written and verbal. 
• Strong computer skills (Microsoft Office).
• Time management and organisational skills are a must.
• A confident and pleasant approach to phone and email enquiries.
• A meticulous eye for detail and accuracy.

Due to our continued success through providing high quality customer service and maintaining strong, long standing relationships, this unique opportunity offers future career opportunities in an interesting and diverse industry, with security and stability as part of an expanding and progressive national company. 
   
Being a family owned company, we understand the challenges of work-life balance and cultural fit. We drive a high performing culture but also a fun and friendly environment.
 
We believe in hard work but also reward performance.  If you want to make a real difference, love a fast-paced work environment and have a key focus on service delivery and outcomes, this would be a fantastic opportunity for you.

Visit our website www.procaregroup.com.au 
 
Applications will be treated with confidence. To apply, please send both a covering letter outlining your suitability to the role and a resume to *******@procaregroup.com.au.

We thank you for your interest in advance. Due to the high volume of interest in this role only suitable applicants will be contacted.