Administration & Customer Service Support

We are looking for a permanent part-time Administration & Customer Service Support team member to join our wholesale distribution business located in Melbourne’s inner north-eastern suburbs. 

Role and Responsibility:

• Answering incoming phone calls and taking messages when required
• Responding to and processing phone and email order requests 
• Responding to customer enquiries
• Creating customer credits
• Adjusting and maintaining inventory levels
• Generating sales invoices and processing orders
• Overseeing shipping processes to ensure that orders are dispatched accurately and punctually 
• Following up new sales opportunities
• Analysing data to identify opportunities to increase sales
• Ability to work autonomously and as part of a team 
• Assisting in daily office operations
• Calling customers regarding overdue invoices
• Processing credit card payments over the phone
• General data entry
• Assisting other team members when necessary

Essential Skills and Qualifications: 

• A minimum of 5 years previous and/or current experience in an Administration and Customer Service Support role
• Strong Customer Service and communicative skills - written and verbal
• Proficient and professional email and phone manner
• Demonstrated competency using Microsoft Office (Outlook, Excel, Word) 
• Experience with MYOB and Neto (or a similar e-commerce platform)
• Knowledge of the health food industry, including trends, fads and facts would be advantageous
• The ability to multitask and problem solve
• A team player with a proactive approach 
• Highly organised with excellent time management skills 

In return, you will receive:

• Salary + superannuation commensurate with experience 
• Flexible working hours
• A friendly working environment

Applications Close: Friday 5 April 2024