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Form of work
SalaryAbout Us
Complete Glass is proud to be an Australian owned family business and with almost 15 years of expertise, our highly experienced, qualified, and accredited team provide specialised advice on all glass installation services. Our customers range from retail, insurance, facility management, construction and private school sector. We are based in NSW but equipped to provide interstate services.
Complete Glass prides itself on completing complex projects and delivering excellent customer service to all our clients.
The Role
We are seeking a capable multi-tasker with excellent communication and organisational skills. This role is the first point of contact for our company and is responsible for handling all enquiries, typically by phone and email. Additionally, the role will liaise directly with contractors and glaziers, as well as log customer updates and communication within our job management program. The role will perform a variety of administrative and clerical duties to support the day-to-day operations of the office. The ideal candidate has a professional, polite and friendly demeanour whilst having high attention to detail.
Key Responsibilities Include:
- Answer telephone calls and redirect to relevant departments
- Respond to customer email and phone queries in a timely and professional manner that aligns with the company values
- Handle office tasks such as ordering materials, entering and scheduling jobs, coordinating with project manager and liasing with customers in a timely manner
What we are looking for:
- Prior administrative or customer service experience is highly desired
- Demonstrated proficient use of computers and a variety of software applications including MS Office Suite
- Good level of interpersonal, written, verbal and telephone communication skills with a wide range of stakeholders
- Excellent time management and organisational skills
- Ability to adapt to changing situations in a calm and professional manner
- Drivers licence required and own vehicle to work from either of our locations (office or warehouse facility)
