Administration Officer

The key responsibilities of the AO3 level Administration Officer in a Child Safety Service Centre are as follows:
- Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.- Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.- Administer financial processes including procurement, ordering, payments of accounts, petty cash, Carepay and monthly monitoring and reconciliation in accordance with current legislative and departmental accounting practices.- Administer HR processes in accordance with current legislation and departmental policies- Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.- Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.- Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.- Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.- Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes.- Prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.- Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.
Reporting relationships and delegations
- This role reports to the Business Officer in the Child Safety Service Centre and has no direct reports or delegations.
Is this role for you? Consider the Leadership competencies for the role.
The Queensland Public Service Leadership competencies for Queensland (LCQ) applies to all role profiles within the department. This role profile is aligned to the individual contributor profile of the LCQ and outlines the relevant competencies from the individual contributor profile that are the basis of assessment of your suitability for the role.
To be successful in this role you will be required to demonstrate capability in the following areas:
Vision
- Stimulates ideas and innovation - Gathers insights and embraces new ideas and innovation to inform future practice.- Leads change in complex environments - Embraces change and leads with focus and optimism in an environment of complexity and ambiguity.
Results
- Builds enduring relationships - Builds and sustains relationships to enable the collaborative delivery of customer-focused outcomes.- Drives accountability and outcomes - Demonstrates accountability for the execution and quality of results through professionalism, persistence and transparency.
Accountability
- Pursues continuous growth - Pursues opportunities for growth through agile learning, and development of self-awareness.- Demonstrates sound governance - Maintains a high standard of practice through governance and risk management.- Experience in one or more of the following work areas: human resources (payroll, recruitment, salary reports), finance (including procurement), asset management (facilities, vehicles, equipment) and information (including recordkeeping) management.
Role specific/technical skills
- N/A
Applications to remain current for 12 months.