AddressINTRINSIC HEALTH IS LOOKING FOR AN EXPERIENCED ADMINISTRATION OFFICER!
If you are passionate, creative, and determined to make a difference to the health and wellbeing of people within our community, then this role is for you!
Join an amazing team of allied health professionals and provide direct support to the Corporate Leadership Team!
THE ROLE
We are seeking an outgoing and proactive Administration Officer to assist our clinicians and Corporate Services team. Working with the Director of Clinical Services and Director of Strategy and Governance, this role includes duties which directly support both clinical and People and Culture operations and will provide the successful applicant with a range of career growth opportunities and learning experiences.
General responsibilities
Administration:
- Ensure all incoming phone calls and emails are attended to in a prompt and courteous manner.
- Provide information to clients and their families presenting to the practice or making inquiries by phone, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
- Provision of pricing and other information upon request.
- Screening and triage of organisation-wide referral intake.
- Management of calendars, appointment bookings, and billing for local clinicians.
- Oversee billing of clients and third-party referrers.
- Management and support of employee visas and employment requirements
- Liaison with clinical, People and Culture and line management staff as required.
- Staff travel bookings and support for regional trips.
- Identify, establish, improve, and maintain administrative processes.
- Identify issues with invoices and escalate to the relevant line manager.
Head Office
- General reception and office support duties.
- Ensure adequate supplies of consumables, such as stationery, printer, and kitchen supplies.
- Assist with IT services and support.
- Assist with local equipment management and maintenance.
- Assist in new staff induction with regards to administrative processes.
- Assist in administrative functions for meetings and events, including catering, invitations and RSVPs, room bookings, minutes and IT support.
- Meet and greet clients and centre visitors and provide exceptional customer service.
- Identify, establish, improve and maintain administrative processes.
- Point of liaison with on-site landlord.
- Facilitate preparation of treatment room.
- Direct any complaints or incidents to the line manager and the Director of Strategy and Governance.
REQUIRED SKILLS:
- Tertiary qualifications in administration, social/health sciences, community development, or a related field, and/or 3 -5 years’ experience working in similar role
- Previous experience in an administration role.
- Previous experience within the Healthcare sector (preferred)
- Competence in computer-based appointment booking and billing systems, word processing and spreadsheets, and Microsoft Office Suite.
Personal attributes
- Desire to work in a team-based setting.
- Ability to work under pressure and to ask for assistance as required.
- Organisational and time management skills.
- Excellent attention to detail.
- Professional, confident, and respectful manner.
- Positive approach to change.
- Excellent interpersonal and communication skills.
- Ability to build professional relationships with staff, clients and external stakeholders.
- Ability to multi-task effectively.
- Ability to escalate issues of concern.
YOU MUST HOLD OR BE WILLING TO OBTAIN:
- Full working rights in Australia.
- Current vaccination evidence per QLD Health guidelines.
- Current Drivers Licence and access to vehicle.
- Current Working With Children check (Blue Card)
- Current NDIS Worker Screening check (paid)
WHO ARE WE?
Intrinsic Health Group was founded in 2017 with a clear mission to provide people of all ages with allied health services to enhance their physical, psychological, and social well-being. Since then, we have expanded into a team of over 70 passionate allied health professionals, who share our commitment to making a difference in the lives of our clients.
Our specialised services span across six key allied health sectors, including aged care, home care, allied health clinics, at-work, consulting, and in-hospital services.
We are a dynamic and energetic team devoted to service excellence. We are committed to empowering our community through exceptional and personalised care.
YOUR BENEFITS
- Flexibility of days and hours, understanding of life commitments, and work from home arrangements.
- Right next to the gateway motorway!
- On-site parking
- NO shift work, NO on-call work
- Mentoring, and coaching sessions with members of the Corporate Leadership Team
- Attractive remuneration based on your skills and experience
- Referral Bonus Program
- Recognition programs to acknowledge outstanding contributions and achievements.
- Access to mental health and counselling support via our Employee Assistant Program (EAP)
- Earn cash back on everyday purchases on Swag App and shop exclusive offers from 1000’s of retailers (MYER, Virgin Australia, Booking.com, Hello Fresh, THE ICONIC etc)
- Uniforms and name tag provided
- 2 days Paid Leave for CPD + $500 Professional Development total support package available to all permanent employees
STILL ON THE FENCE?
More benefits available to you:
- Tri-annual 1:1 performance review with line manager to establish professional goals, identify barriers, and design clear career progression plan.
- Annual performance and salary review.
- Access to company car for work-related travel.
- Laptop, phone, and the latest equipment and technologies available to you based on your role.
- Sponsorship and support for PR visa applications.
- Relocation packages tailored to your needs.
We identify and support practices to promote the inclusion of indigenous Australians and people of colour and diverse cultural backgrounds, people with disabilities, members of LGBTIQ+ community, and a workforce diverse in age and experience. Our pursuit of equity and inclusion is embedded in our strategic plan and in our DNA.
We take genuine pride in the care and support for our employees and by doing so drive the same level of support and care to the clients we service. We welcome the opportunity to welcome you into our growing community of professionals and be part of our wonderful team.
Does this sound like a good fit for you?
If yes, we would LOVE to hear from you!
For a confidential discussion please contact our People & Culture team on ******@intrinsichealth.com.au.
