AddressPermanent opportunity, full time with (limited) work from home role.
Due to recent internal promotion this Administrative Officer role is now available to join the busy and vital workshop team at FRV's Thornbury location.
As an experienced office team member, you will support internal and external key stakeholders with their day-to-day needs, inquiries and requests striving to provide excellent customer service and administrative support.
Having worked in a busy environment previously (a fleet management environment would be beneficial, but not mandatory) you know how manage your workload and are able to work to deadlines and maintain the highest level of attention to detail and efficiency. You are technically competent and are able to use the full MS Office suite and SAP you will be guided by a supportive team and help from the benefits of an excellent handover.
We strive to create a high-quality working life for our community of valued employees.
Working with us provides:
- Access to a Rostered Day off
- Leave loading
- An unrivalled physical and mental health and wellbeing support services
- Access to a yearly sports voucher
- Discounted health insurance
- Free gym access
- On-site parking
About the Role
As the Service Desk Analyst your primary focus is to:
- Provide Service Desk support functions including recording, classification, impact assessment, prioritisation, escalation and assignment of work, within defined time frames
- Ensure incidents and issues that have the potential to affect Emergency Response capabilities or Health & Safety are recorded, prioritised, escalated and monitored until completion
- Provide quality customer service and administrative support such as procurement, time sheet entry and reporting to supported business units
About You
To be successful in this position, you will have:
- Year 12 or equivalent
- SAP Plant Maintenance experience is desirable
Familiar with Microsoft Office applications (includes Word, Outlook, Excel) - Previous work experience in a fleet maintenance related administration role would be advantageous
Serving the Community, valuing teamwork, having integrity, showing respect and being accountable are core values at Fire Rescue Victoria (FRV).
We are looking for candidates who are committed to upholding our organisational values and behaviours as these guide our work and shape our culture.
About Us
FRV is a modern fire and rescue service that meets the needs of twenty-first century Victoria. FRV comprises of 4500 dedicated employees who serve and protect communities throughout Melbourne and Victoria’s major regional centres.
FRV values and respects workplace diversity. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality.
How to Apply
Please note your application must include both a cover letter and your CV addressing the qualifications and work experience criteria listed above.
(Please do not submit in PDF format, please use WORD format only)
Applications will be reviewed when received and suitable candidates will be contacted for interview at that time. You are encouraged to apply early to ensure you don’t miss this opportunity.
If you require any further information, please contact Veronika Klaic, Recruitment Business Partner at **************@frv.vic.gov.au
Important Information
FRV’s standard practice is to appoint at the base of the salary range, however consideration will be given to an above base salary within the advertised range based on the successful candidate’s skills and experience.
FRV is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with its obligations under the Occupational Health and Safety Act 2004 (Vic).
Therefore, there is a requirement that all FRV employees be fully vaccinated (boosted) against COVID-19 in order to work for FRV outside of their place of residence.
Prior to commencement of employment with FRV you will need to provide evidence that you are fully vaccinated (boosted) against COVID-19 or unable to be vaccinated against COVID-19 and upload this evidence to the FRV Vaccination Hub.
Acceptable evidence includes:
- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account).
- Your immunisation history statement (available via your myGov account).
Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccination doses.
