Administration Officer

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

We are currently recruiting a Permanent, Part Time Administration Officerwithin our Training Services team.  This role offers 15 hours per week over 2 days. 

The role of Administration Officer has a primary focus of supervising all Administration needs for the Training Services team, ensuring the Training Services Coordinator and training staff are well supported and administrative functions are undertaken in an effective and timely manner.

You will do this by:

• Performing all administrative duties following our Administration and Delivery procedures according to relevant contractual, AVETMISS and ASQA requirements.
• Manage the enquiries and enrolment process for students, ensuring accurate and complete information.  
• Maintain and update student records, ensuring compliance with AVETMISS requirements. 
• Collaborate with the finance team to reconcile training-related financial transactions, this will include preparation of invoices, track payments, and maintain financial records. 
• Ensure accurate training resources are readily available, maintaining stock levels and coordinating distribution.
• Assist in preparing reports and documentation for compliance audits conducted by ASQA. 
• Coordinate room bookings, schedules, and logistical support for training sessions. 
• Implement and maintain efficient administrative systems in accordance with organisational policies. Including filing and archiving of hard copy and electronic documents. 
• Generate certificates, transcripts of results, and competency records for students completing training courses. Coordinate the timely issuance of certificates and relevant documentation. 
• Participate in organisational evaluations and contribute to the completion of evaluation forms. 
• Stay updated on industry trends and best practices in RTO administration.

Our offer to you:

• Salary packaging up to $18,500 per year to increase your take home pay.
• Birthday bonus day off.
• Paid 2 hours per month to donate to a worthy cause of your choice.
• Opportunities for advancement with our 'grow your own' approach.
• Professional development by participating in internal and external training.
• Reimbursement of Working With Children and NDIS screening cards

To enjoy this role, you will have:

• Proven extensive experience in a high-level administration role. 
• Demonstrated understanding of administrative functions and office practices. 
• Well-developed communication skills, including written, telephone, and customer service skills. 
• Exceptional organisational skills, with the ability to prioritize work activities, manage time effectively, and adjust priorities as required. 
• Highly developed computer skills with proficiency in Microsoft Office applications. 
• Ability to work collaboratively as part of a team and autonomously when necessary.
• Previous experience working in a Registered Training Organisation (RTO) and experience with AVETMISS-compliant software is desirable 

This position cannot be achieved from home and must be performed in the workplace. 

To find out more, view our Position Description and full list of staff benefits at our Get Involved - Careers With Us page at www.impact.org.au   

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role
• Current Resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2022-2023 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check and an NDIS Worker Screening clearance.