Administration & Tour Co-Ordinator

**Enjoy flexible work as an Administration & Tour co-ordinator in Daylesford**

Are you searching for an exciting opportunity to earn extra income? 

Daylesford Wine Tours has a position available for a highly personable and versatile Administration & Tour coordinator, who can work flexibility across mid-week and/or weekends.  

As our first point of contact for many of our guests, you will provide exceptional customer service, all while gaining a comprehensive understanding of our operations. 

Working closely with the owners of Daylesford Wine Tours, the successful candidate will be responsible for:

• Tour planning and coordination: Organise and coordinate wine tours, including liaising with cellar doors, creating itineraries and managing logistics of tour guides and vehicles
• Customer service: Provide excellent customer service to guests by responding to inquiries, addressing concerns, and ensuring a positive experience before, during, and after tours - managing emails and taking phone calls
• Liaising with partners:  Corresponding with cellar doors, transportation providers, and other vendors to secure services and ensure smooth operations of our tours - - managing emails, texts and via phone
• Marketing and promotion: Assist with marketing efforts to promote wine tours, including posting content on social media, updating the website, and distributing promotional materials
• Inventory Management: Ensure adequate supplies of inventory at our depot, including water, snacks and marketing material 

To be part of this journey with Daylesford Wine Tours, we have a few essential requirements.  

• A warm and engaging personality to enrich the customer experience
• Ability to multi-task, prioritise work, and work autonomously 
• Excellent written and verbal communication skills 
• High levels of attention to detail
• Ability to adapt to changing circumstances, unexpected challenges, and last-minute adjustments that may arise in the course of organising wine tours
• Able to work up to 10 hours across a week, flexibly, and without supervision

Candidates should be based in the Ballarat or Daylesford region and possess some knowledge of local attractions and food & wine venues. 

If you're ready for an exciting journey with Daylesford Wine Tours, we encourage you to apply today.  Please include a brief cover note with your application.