Administrative Officer - Intake

Real Therapy Solutions

How would you feel about a company that recognises the contribution you make every day? And if you had an above-award salary as well, would you feel valued? 

Work in a company that has been awarded Most Outstanding Health Service TWICE in 2023!!!!

Your new team

Real Therapy Solutions is a supportive multidisciplinary team of Occupational Therapists, Psychologists, Speech Pathologists, and Behaviour Support Practitioners providing a holistic therapy service across multiple clinics.

With four large multidisciplinary clinics plus a Head Office location and a team of over 60 staff, we offer a flexible and fun work environment that gives you the tools and support you need to be your best and grow. 

This position is located in our Head Office at Figtree (Wollongong)  where you will be providing information and support to potential clients, their families and representatives to move them through the enquiry and intake process to service delivery.

Supported by our Client Services Manager and General Manager and working in our administrative team you will be well supported to learn the new systems and processes.

Your role will involve responding to emails and taking phone calls to assist our potential clients in understanding our services and completing the required paperwork to access our supports.

Why Join Us?

 We offer a fun and vibrant learning environment with great career opportunities. 

Healthy workplace culture is critical to us and we foster a positive working environment through the genuine support of our colleagues.

And More Benefits:

• Rostered day off and flexible work options!!
• Excellent, above award salary based on your level of experience
• Access to salary sacrifice and novated lease options.
• Access to our confidential Employee Assistance program, Fitness passport and more.
• Be aware that staff happiness is so important to us that we provide monthly surveys to improve and make sure staff are happy.
• Earn bonuses based on reaching KPIs and enjoy dinners, Christmas parties, and fun theme days.
• Use modern technology and have access to our dedicated administrative and IT team.

To be considered for this role, you must meet the following essential criteria:

• Superior customer service and exceptional communication skills with the ability to work as an effective team member at all times.
• Positive, enthusiastic, and a genuine love of working in a busy environment whilst maintaining a high level of quality and professionalism.
• Ability to problem solve with strong organisational skills.
• Compassion and empathy are required in this role along with a willingness to learn.  

Desirable criteria:

• Experience in the NDIS sector in intake or related area is highly beneficial

The values of Real Therapy Solutions guide the behaviour and professional standards of all our staff. Our values underpin the ways in which we engage with our clients and each other. Our values are Supportive, Collaborative, Positive, Inspirational, Passionate, Fun, Innovative and Respectful. 

Discover the difference working for Real Therapy Solutions can make to your career and your life and apply today!