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Form of workTotal Rehab Solutions is a business which strives to create the ideal environment for individuals to strive to achieve their best.
Over the past 30+ years, Sports and Spinal Physiotherapy has evolved into one of the leading Physiotherapy groups in South East QLD. Our employee focus lies in the quality training, personal development and in creating a culture where our team loves what they do and who they do it for. We have fostered this same blueprint for success in our mobile Total Rehab Solutions Team.
Total Rehab Solutions is our fastest growing and evolving team made of talented, motivated allied health professionals. We pride ourselves on our ability to create, maintain and grow a work environment for our team which enables them to strive to their best and challenge industry norms. We are dedicated to supporting our staff as they develop niche areas of practice and clinical skills that align with their passions. Our career pathways are second to none, with your current and future goals in the forefront of our minds.
With the everchanging growth and success of our mobile Total Rehab Solutions team – we are looking for individuals who are excited about change, growth and who want to make an impact in the community.
Our values are simple:
- Respect all,
- Be memorable,
- Collaborate and grow,
- Innovate for the future,
- AND show the love!
About the role
Our Administration role will provide you with a unique opportunity to coordinate complex mobile allied health services, scheduling and managing clinician’s diaries and patient’s bookings. This is a casual role (approx. 12hrs per week) with the potential of future advancement for the right candidate.
Main responsibilities, not limited:
- Managing the complex community care scheduling appointments of allied health services across the business;
- Attending to incoming phone calls from patients, key referrers and staff members in a timely and professional manner;
- Communicating with case managers, referrers, patients and clinicians on a daily basis;
- Ensuring all communication with clients and patients is effective and managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust, and confidence;
- Providing administrative support including fielding calls, printing, filing, scanning, photocopying, uploading documents, client compliance, employee compliance, general cleaning, etc;
- Assisting the TRS admin management team to ensure the smooth operation of the office;
- Ensuring all documentation is accurately and comprehensively completed in Total Rehab Solutions databases and software programs in accordance with organisation policies and procedures and legislative frameworks;
- Ensuring the highest quality service and support is consistently delivered.
- Wants to work in a dynamic environment where we constantly strive to do things better;
- Has a great phone manner, with natural ability to show empathy and kindness to all;
- Loves working in a growing, progressive fast paced environment,
- Has the highest level of customer care & service skills;
- Uses initiative to learn and grow as an administrator, professional and person;
- Loves to work as part of a team, and loves the buzz of getting great results together;
- Show attention to detail;
- Have intermediate computer skills in MS Office.
Skills and experience
- Exceptional organisational skills
- Outstanding communication skills
- A strong work ethic
- Excellent emotional intelligence
- Love working as part of a dynamic team
- Possess scheduling and rostering experience (preferably in the Community Care/Aged Care industry)
- Flexibility to be rostered to work shifts between 7am and 5pm Monday to Friday
- Working with a growing business
- Career development opportunities through training and seminars
- Pet Leave Policy because pets are family
- Staff discount to access our entire range of services
- Attractive remuneration based on experience with annual performance reviews
- Employer-funded parental leave policy
- Group & Team social events
