Address Work type: Fixed term Full time, Permanent Full time
Region: VIC- Melbourne CBD
Be supported to grow your career at NAB
Work in a collaborative and inclusive team environment
Make a genuine difference through the work you do
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It’s a good time to see what more you can find at NAB as Analyst, Workplace Engineering.
The Opportunity:
This is a great opportunity to be responsible for the process, management, support and delivery of Package & deployment service, Transition & Change, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management. As an Analyst, you will be involved in 2 types of work.
The Role and day to day:
Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. timelines, impacts, communication contacts, etc.
Plan, schedule and coordinate releases with nominated pilot users and the production fleet
Coordinating PVT/TVT and sign offs between resolver groups and stakeholders
Maintain and forecast the application lifecycle management register
Perform Change & Release management within the teams’ responsibilities
Attend and represent the team at Change Advisory Board (CAB) meetings
Attend and represent the team at Post Implementation Reviews (PIR) meetings
Compliance reporting and initiative to improve deployment success rates
Strong and Effective communication with stakeholders and resolver groups
Ensuring a high level of successful releases
Coordinate Major Incident Management/Critical fixes for the team
Document and maintain processes within the team
Create and apply ongoing continual service improvements
Create and maintain stakeholder contact list
Manages the risk of operating the service
Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure.
Serves as the point of escalation (notification) for major incidents
Accountable for the successful resolution of critical, high, medium, and low problems
Accountable for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect, and grow.
What you will bring:
2-5 years’ experience in ITIL frameworks
Experience with managing enterprise desktop and application deployment technologies and toolsets (SCCM, Altiris, IBM Big Fix)
Experience with Win7, Win10, Office 365 and Mac based environments.
Strong awareness and understanding of hardware, networks, software technologies and applications.
Relevant industry certifications (ITIL etc.) of equivalent experience
Strong business communication and interpersonal skills
Proven ability to remain flexible to deliver business outcomes.
Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment.
Knowledge and understanding of industry trends and technology.
Tertiary qualification in a Technology discipline or related field
Make a difference through your work
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.
A diverse and inclusive workplace works better for everyone.
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect, and grow.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.
Join NAB
If you think this role is the right fit for you, we invite you to apply. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
