AO3 Concierge & Operations Officer

This is an amazing opportunity to join a vibrant team and a supportive environment, and gain exposure to the Government space!

The Concierge/Operations Officer is responsible for the day-to-day operations and administration of the Office, and will administer our new Distributed Work Centre office at Springwood. Reporting to the Coordinator, this role delivers concierge and administration services to ensure the effective and efficient operation of the Office, in alignment with the program's objectives.

Job Title: Concierge/Operations Officer
Classification: AO3
Location: Logan Distributed Work Centre (Springwood)
Type: Ongoing (perm)
Start: Late June
Pay: $46.84/hour + Super
Hours: Part-time 22.5 hours per week
Days: Monday, Wednesday, and Friday

Role Overview:

The Concierge/Operations Officer is responsible for the day-to-day operations and administration of the Office, and will administer our new Distributed Work Centre office at Springwood. Reporting to the Coordinator, this role delivers concierge and administration services to ensure the effective and efficient operation of the Office, in alignment with the program's objectives.

Key Responsibilities:

• Efficiently manage resources
• Operate according to agreed standards
• Manage risks associated with the company
• Provide on-site customer services and liaison tasks
• Conduct registration, induction, and training of service users
• Coordinate minor works, deliveries, and contractors
• Manage correspondence via email account
• Fulfill roles in First Aid/Floor Warden/Health and Safety officer/hygiene promotion
• Manage the online booking system (OfficeMaps) and onsite security system (C-Cure)
• Maintain supplies and consumables
• Assist with weekly data reporting

Additional Requirements:

• The role is based at the Springwood Mall office 3 days per week
• Fixed workdays: Monday, Wednesday, and Friday
• Limited remote work due to customer interface requirements
• Negotiable flexible working options (e.g., start/finish times between 7am and 6pm)

Essential Requirements:

• Proximity to Springwood for operational reasons
• Part-time role, 3 days per week
• Fixed workdays: Monday, Wednesday, and Friday
• No remote work possible

Desirable Requirements:

• Knowledge and enthusiasm for the location
• Residency in Logan

We Can Offer:

• Brand-new high-quality office in Springwood
• Flexible work hours between 7am to 6pm on Monday, Wednesday, and Fridays
• Free onsite undercover parking
• Small, friendly, and supportive team

Startup Training:

• Initial 2 weeks training at Cannon Hill, Brisbane to commence immediately (with parking provided)
• Further 1 week training at Helensvale, Gold Coast in late June 24 (with parking provided)
• Commencement at new office in Springwood in early July 2024.

Assessment Criteria:

• Excellent interpersonal skills
• Ability to apply customer service standards
• Sound judgment, patience, empathy, assertiveness, and conflict resolution skills
• Competency in Microsoft Office applications (Word, Excel, Outlook)

Highly desirable:

• Queensland Driver's License

Pre-employment Checks:

• Referee check
• Criminal history check
• Proof of eligibility for appointment to the Queensland public sector

Interested? Apply now and help make a change!