Application Support Analyst

Company: Mercer
Description:
Mercer is seeking candidates for the following position based in Sydney or Melbourne:
Application Support Analyst
What can you expect?
In this role, you will be Reporting to the Application Support Team Leader, and will be responsible for providing top-notch L1/L2 Application Support for Salesforce to the Investment business in the Pacific.
What is in it for you?
At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

• 35 hour working week that allows for a health work-life balance
• Access to leading training and development program to enhance your skills
• A professional environment where your career path truly matters and is supported within our global organization
• A dynamic team environment with supportive and energetic colleagues.

We will count on you to:

• Investigate, triage, diagnose and resolve complex application issues, collaborating with clients (primarily internal, occasionally external), other IT departments, and suppliers to find effective solutions
• Provide users with best practice communications, guidance, and support until tickets are resolved
• Manage application monitoring and maintenance, including installation, configuration, and administration of applications and services
• Conduct Post Incident/Implementation Reviews and take ownership of remedial activities until completion
• Support and manage key Business Critical Applications, ensuring monitoring is in place, identifying and reporting service issues, and proposing improvements.

What you need to have:

• 3-4 years of experience in Salesforce administration, with a focus on L2/L3 technical support.
• Salesforce Certified Administrator certification is required.
• Strong knowledge of Salesforce configuration, customization, and integration.
• Proficiency in troubleshooting and resolving complex Salesforce issues.
• Familiarity with Salesforce data management and data migration best practices.
• Experience with MS Dynamics and integrating Dynamics CRM with other enterprise systems (highly regarded)
• Proficiency in application setup, configuration, deployment, and support
• Experience in incident management and change management
• Hands on experience with SNOW to manage incidents/change requests (highly regarded)
• ITIL Certification and working experience
• General knowledge in networking, Windows/Unix Server/OS, Active Directory, switches/routers, firewalls and VDI
• Flexibility around working hours – occasional weekends/after-hours work will be required.

believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including , and , Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on and
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.