Application Support Officer

Are you passionate about delivering exceptional customer service in the world of IT support? We have an exciting opportunity for a proactive and customer-centric individual like you to join our team! As a valued team member, you will play a crucial role in providing outstanding support and ensuring a positive customer experience.
Specialist/Technical Expertise/Qualifications
* Experience in first-level administration, support and operation of applications in a service desk environment, and help desk roles in an ITIL environment, utilising service management software such as JIRA Service Desk and Confluence is desirable.
* Experience in using a range of specialist Planning applications, including Amendment Tracking System, Permits Online, Hermes and Keystone, would be highly regarded.
* Competent using software including Microsoft Dynamics, Microsoft SharePoint and Microsoft Azure would be highly regarded.
* Knowledge of Planning Schemes in Victoria would be an advantage.
This is an ongoing position. The work location for this position is 8 Nicholson Street, East Melbourne. This position is classified as VPS Officer Grade 3 with the salary ranging from $74,580 to $90,558.
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.
For further information please refer to the attached position description.
Applications close at midnight on Sunday 24 March 2024
Other relevant information:
Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
A Diverse, Inclusive and Flexible Workplace
DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave.
Please note: Due to Machinery of Government changes under Section 30 of the Public Administration Act (PPA), effective 1 January 2023, your employment will be with the Department of Transport and Planning. Corporate Services, including payroll, will be provided by Department of Energy, Environment and Climate Action while a process for the formal transfer of staff in impacted areas is implemented.