Application Support - Quintiq

Sharp and Carter are proud be bring to market an Application Support Specialist role for a leading Australian food manufacturing organisation. This is an excellent opportunity for a detail orientated, strong troubleshooter to make a significant impact for a true market leading organisation.
Purpose of role:
The Application Support Specialist is responsible for overseeing and providing technical support along with functional support for the Application Quintiq. This role involves ensuring the smooth operation of the supply chain software application providing timely support, troubleshooting issues, resolving technical issues or inquiries related to the application whilst contributing to the continuous improvement of the application platform performance.
Key Accountabilities:

• Provide timely and accurate technical support to users of Quintiq applications.
• Diagnose and resolve a wide range of technical issues, including software bugs, configuration problems, and user errors
• Document and escalate complex issues to development and implementation teams
• Develop and maintain knowledge base articles and other user documentation.
• Conduct basic user training and answer questions about Quintiq functionalities.
• Stay up-to-date on the latest Quintiq releases and updates.
• Collaborate with internal and external stakeholders to ensure efficient issue resolution.
• Participate in continuous improvement initiatives to enhance support processes and user experience

About You:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Familiarity with various operating systems and software applications.
• Proven experience in supporting business-critical applications.
• Strong knowledge of application functionality, configurations, and integration capabilities.
• Experience in managing and prioritizing support requests and incidents using a ticketing system, adhering to service level agreements (SLAs)..
• Working collaboratively with cross-functional teams, IT staff, vendors, and third-party providers to resolve complex issues and improve system performance.
• Experience in managing and implementing software updates, upgrades, and patches while ensuring compatibility with existing systems and data.
• Understanding of ITIL best practices is a plus.
• A customer-focused approach with an emphasis on delivering high-quality support.

This role will see you have autonomy in daily functional decision-making and you will draw on your technical expertise to make judgements and identify priorities. Reporting to the BI and Application Manager you will seek continuous improvement in an already lean, manufacturing environment.
For more information about this role or a confidential discussion please reach out to Max on 0423220107 or at mpower@sharpandcarter.com.au