APS 4 Level Complaints officer

HOBAN Recruitment is seeking a dedicated APS4 Level Complaints Officer on behalf of our esteemed client, located in Charlestown NSW. You'll play a pivotal role in our client's Internal Reviews and Complaints Branch, facilitating the handling and resolution of complaints within the Agency.
If you're passionate about making a difference and possess excellent communication and coordination skills, we want to hear from you!

About the Role
As an APS4 Complaints Officer, you'll be an integral part of our client's Complaints and Participant Incidents Team, tasked with managing complaints received by the Agency. Your responsibilities will include:

• Supporting the coordination of complaints, from resolution at point of entry to assessment, recording, and referral as necessary.
• Liaising with stakeholders to confirm receipt of complaints and gather essential information.
• Ensuring complaints are escalated in accordance with established Agency processes.
• Contributing to accurate record-keeping activities within the team.
• Assisting in coordinating correspondence, briefing, and reporting functions for the branch.

Benefits

• Competitive pay rate of $43.82 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 11% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Up to an Initial 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Contribute to meaningful outcomes for People with Disabilities.

About You
To excel in this role, you'll need:

• Strong interpersonal and communication skills to engage with diverse stakeholders effectively.
• Ability to work within defined parameters and apply established policies and procedures.
• Proven capability to resolve moderately complex enquiries efficiently.
• Excellent organisational skills to manage multiple tasks and deadlines effectively.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions at COB on TUESDAY 22nd April 2024.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.