APS 4 Level Complaints officer

Are you passionate about making a positive impact in the lives of individuals with disabilities?
HOBAN Recruitment is excited to recruit for the role of APS4 Level Complaints Officer on behalf of our esteemed client, located in Charlestown NSW.

About the Role:
As an APS4 Level Complaints Officer, you will play a vital role within the Internal Reviews and Complaints Branch, serving as a central point of coordination for the Agency's handling and resolution of reviews and complaints.

Your responsibilities will include:

• Supporting the coordination of complaints, from resolution at point of entry to assessment, recording, and referral as necessary.
• Contacting stakeholders to gather information and confirm receipt of referred complaints.
• Escalating complaints in line with established Agency processes.
• Contributing to accurate record-keeping activities to ensure team records are up-to-date.
• Coordinating correspondence, briefing, and reporting functions for the branch.

Benefits:

• Competitive pay rate of $43.82 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 11% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Up to an Initial 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Contribute to meaningful outcomes for People with Disabilities.

About You:
We are looking for candidates who possess:

• Strong communication skills with the ability to provide advice on moderately complex matters.
• Experience in complaint handling or a related field is advantageous.
• Excellent organisational skills and attention to detail.
• Ability to work effectively within defined parameters and apply established policies and procedures.
• A commitment to delivering timely and effective outcomes that support the objectives of our client.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions Friday 19th April at 12 MIDDAY.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.