Address australia melbourne contract negotiable
The opportunity Our client is a large federal government agency. They are seeking an APS5 Site Technology Officer to join on a long term contract, and perform installation and support for onsite data networks, workstations, displays, and shared hardware including printers and videoconferencing equipment.
12 month contract plus 12 month extensions
Option to be based in Richmond, Dandenong or Geelong
Hourly rate of $60.67 plus super
The role As a Site Technology Officer, your responsibilities will role include but are not limited to:
Work as an onsite liaison to both senior technical staff, vendors, and end users
Support video conferencing and audio-visual technologies including configuration, acoustic testing, and training to end users
Providing support for physical network services onsite, including hardware installation and removal, patching and break fix troubleshooting
Using tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays
Provide support on the M365 platform
Assist with asset logistics requirements, including receipt and distribution
Update and maintain appropriate registration of all ICT asset including asset moves
Communicate effectively with key stakeholders, including senior executives
Implementation of technical change management activities
Investigate technical problems assigned to the team and engage others to assist in addressing such problems
Actively manage service desk queues and assist in resolving issues over multiple communication channels
Foster a positive culture within the team and the wider branch, aligned with Agency values
About you The successful applicant will have:
Significant IT support, helpdesk or service desk experience
Significant experience with Teams Rooms video conferencing and audio-visual equipment including configuration, acoustic testing, and training to end users
Experience covering Technology hardware, infrastructure and networks, hardware installation and removal, patching and troubleshooting
Ability to use tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays
Experience with M365 platform including Kiosk and Microsoft Teams Rooms configurations
ITIL or another technology certifications, and sound understanding of ITIL best practice
Experience with logistics requirements, including asset receipt and distribution
Demonstrated high level customer service and support skills
Experience working in Government or large organisations is an advantage
Please note that this role is only open to Australian Citizens.
Apply:
Please submit your resume ASAP. For more information, please contact jarrodd.edwards@talentinternational.com
