Area Manager

Carers for You is a Cairns based company that has been operating in FNQ since the early 2000s. It has now grown from its base in Cairns to service many locations along the coast to Brisbane and encompasses a growing team of Support Workers and Contractors who provide exceptional personalised care for our clients.

ABOUT THE ROLE

Reports to the Business Manager

Duties

Service Delivery

·        Assess all incoming offers of work to ensure their compatibility with the Company’s values and mission.

·        Before accepting an offer of work ensure sufficient qualified contractors are available to complete the task. Also ensure other issues such as safety, cost viability and cultural awareness are addressed.

·        Maintain a good working relationship with people and organisations who do business with Carers for You.

·        Regularly promote the Company’s profile in the Marketplace.

·        Provide an Advocacy service for clients when requested.

·   Must be available for the greater part of each weekday morning for day-to-day operational matters.

• The ability to prioritise and immediately resolve any urgent and unforeseen operational issues as they arise to minimize any impact or negative consequences they may have on the day-to-day running of the Company.

 Personnel

·        Ensure the Company has sufficient, qualified contractors available to deliver services to clients.

·        When required, conduct interviews for new contractors via phone/zoom or in person.

·        Ensure contractor details and qualifications are current.

 Operations

·        Regularly survey clients to ensure their expectations are being met.

·        Maintain all relevant rosters to ensure their accuracy.

·    Follow up client’s satisfaction on services provided and regularly complete the area overview document with appropriate details and follow up.

·        Complete a reconciliation of the roster fortnightly and follow up any inconsistencies.

The successful candidate will have the following Skills, Knowledge, and Experience:

• Minimum 2 years’ experience in similar role
• Experience with Microsoft Outlook, Word and Excel
• National Police Certificate
• Valid Queensland Driver’s License
• Strong customer focus
• Demonstrated ability to work within a team environment.
• Certificate 3 in Individual Support - Aged Care or Disabilities or willingness to obtain this certificate within a reasonable time frame.
• Current Senior First Aid Certificate

 BENEFITS

·        Supportive and flexible working environment.

·        Working from home.

·        Work life balance.

·        Ongoing training and development, with room to grow.

Job Type: Casual – 20 to 25 hours per week.

Salary: Starts at $34.86 – 38.80 per hour.  

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 13 May 2024