Asset & Connections Lead

We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage, and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

We're looking to add an Asset & Connections Lead to our collaborative, experienced and innovative Digital Field Services team.

The Asset & Connections Lead plays a key role in managing the Asset & Connections Team. Primarily, this role is responsible for ensuring our fleet is maintained and meets regulatory requirements, inventory and warranty processes are managed, and new connections requests are processed efficiently. The metering fleet significantly contributes to billing accuracy and the subsequent delivery of the best customer experience.

You're a people person with leadership qualities that have been strengthened from your experience in customer service and/or administration, ideally in the water or utility sectors.

Your experience in leading a team in a complex and changing environment will set you up for success in this role, as you lead, motivate and inspire the Metering team and provide alignment with South East Water's strategic direction. As the escalation point for the team, you're competent in applying effective team leadership and people management skills in day-to-day activities to ensure your team delivers the required outcomes.

An understanding of the principles of Water, Sewerage and recycled water assets will be beneficial, as is knowledge of the Water Industry Act, Water Act, Customer Contract, Privacy legislation, Trade Practices Act, National Measurement Act, Meter Utilities (Metrological) Act, and the ability to apply to customer enquiries.

You have strong communication skills and the ability to build strong relationships with internal and external stakeholders. Your organisational and time management skills, partnered with your general knowledge of accounting principles and budget techniques allow you to manage projects effectively. Strong analytical skills and problem-solving skills will be essential for identifying metering business process improvement opportunities.

• A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
• 15 weeks paid parental leave for all parents and paid super on unpaid parental leave.
• A range of benefits, including free on-site parking and cultural leave.
• A great culture working in collaborative teams with strong work ethics.
• Career focused learning and development opportunities.
• The opportunity to be part of an organisation committed to environmental initiatives.
• Enjoy modern office facilities with panoramic beachfront views.
• A competitive salary starting from $114,846 plus superannuation, depending on experience.

We do meaningful work, but how we do it is just as important. We're here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it's our people's collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we're all different, we still share a common goal to deliver healthy water for life.

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: *******@southeastwater.com.au

Click here to check out the position description. We're accepting applications for this exciting opportunity until Sunday, 19th May 2024.

Visit southeastwater.com.au to learn more about us and how we serve our customers.