Assistant Director, Ict Operations

About the NDIS Quality and Safeguards Commission 

The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013. 

Reporting to the Director, ICT Operations, you will contribute to strategic and future planning for the Commission’s IT environment through the ongoing development of the NDIS Commission’s technology roadmap. 

Responsibilities of the role will include but are not limited to:

1. Operational management of the Commission’s outsourced services provider, ensuring an ongoing positive relationship; 
2. Stakeholder and relationship management and development with senior executive staff;
3. Management and oversight of the internal ICT Support Desk services and team;
4. Ensuring the Support Desk team have performance agreements in place and actively monitor performance; 
5. Analysis of national trends in Support Desk delivery and implementation of outcomes;
6. Ensuring a consistent positive operational experience for ICT users and that the Support Desk remains within agreed SLAs;
7. Contributing to the development of a future roadmap for ICT systems;
8. Delivery of outcomes as agreed with the CIO;
9. Operational management of the organisation’s ICT environment and assets;
10. Executive ICT support;

Our ideal candidate will be a multifaceted and driven leader, whilst having a positive contemporary attitude to people with disability and have the following capabilities:

1. Extensive experience in ICT operational management;
2. A proven track record and demonstrated ability in leading and managing service delivery teams, which can include competing complex work to ensure positive customer outcomes and customer service standards are met;
3. Lead, promote and implement change with a customer focused culture and persuasive communicator who can influence and negotiate with a breadth of stakeholders;
4. Current knowledge of ICT hardware/applications/standard operating environment relevant to the Commission;
5. Critically analyse information and make sound judgements and resolve issues and risks across wide ranging activities which may involve significant detail (operations, data management, infrastructure, etc.);
6. Establishing and maintaining strong relationships with team members, key internal and external stakeholders, including outsourced service providers;

The NDIS Quality and Safeguards Commission (the Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national regulator of NDIS service providers in Australia and a non-corporate entity under the Public Governance, Performance and Accountability Act 2013. The Commissioner’s core legislative functions are to: uphold the rights of, and promote the health, safety and wellbeing of, people with disability receiving supports or services, including those received under the National Disability Insurance Scheme develop a nationally consistent approach to managing quality and safeguards for people with disability receiving supports or services, including those received under the National Disability Insurance Scheme promote the provision of advice, information, education and training to NDIS providers and people with disability secure compliance with relevant legislation through effective compliance and enforcement arrangements, including through the monitoring and investigation functions conferred on the Commissioner by legislation promote continuous improvement amongst NDIS providers and the delivery of progressively higher standards of supports and services to people with disability develop and oversee the broad policy design for a nationally consistent framework relating to the screening of workers involved in the provision of supports and services to people with disability provide advice or recommendations to the National Disability Insurance Agency (NDIA) and its Board in relation to the performance of the Agency’s functions engage in, promote and coordinate the sharing of information to achieve the objects of the relevant legislation, and provide NDIS market oversight, including: (i) by monitoring changes in the NDIS market which may indicate emerging risk; and (ii) by monitoring and mitigating the risks of unplanned service withdrawal. The NDIS Commission is a disability friendly organisation that offers interesting and challenging roles. People with a disability are encouraged to apply for jobs in the Commission.