AddressG’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks, Cloncurry offers accommodation and dining for large numbers of work force guests with some van sites available for tourists exploring this unique regional area.
About the RoleThis role offers a unique opportunity to join a dynamic team, ensure exceptional guest experiences, and contribute to the success of our growing business.
Your responsibilities will include but are not limited to:
- Assist in day-to-day operations of the property, including attending to after hours call outs
- Front office operations including guest check in/out, reservations and account reconciliation
- Provide an exceptional guest experience, responding promptly to guest enquiries
- Support and motivate the team, fostering a positive work environment
- Ensure compliance with health, safety requirements, maintaining a safe and secure environment for guests and staff
- Build positive relationships with guests and local communities
**NOTE: We are also seeking an experienced Front Office Receptionist to join the team at Cloncurry. If you are a couple with the essential skills and experience for both these positions we'd love to hear from you.
Skills & ExperienceWe are looking for an individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager's absence.
- Demonstrated skills and experience in hospitality/accommodation management
- Experience in team leadership, training and development
- Strong computer skills with experience with RMS or similar reservations systems
- Excellent communication and interpersonal skills, with a customer-centric approach
- A flexible attitude to work, and work hours (including weekends and after hours)
- Genuine passion for delivering exceptional Guest experience
- Competitive salary, super, accommodation, and utilities included
- Quarterly and annual bonus scheme
- Professional growth opportunities
- Discounts on accommodation at over 300 G'day holiday parks
- Service recognition awards
- Employee Assistance Program
Discover what matters - APPLY NOW!
Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.
This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.
The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
