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SalaryIt’s a fun and exciting time to join ING. We’ve been named the ‘World’s Best Bank’ for the last 3 years and following a reinvention of our Fraud Team we’re looking for an Assistant Manager, Fraud Risk Management to join our growing Customer Operations Department.
In this key role, as Assistant Manager, Fraud Risk Management you’ll assist the Fraud Risk Manager to ensure that fraud risks impacting ING’s customers, products and channels are identified, assessed and effectively managed.
You’ll be working closely with internal and external stakeholders at all levels and you’ll act as the Subject Matter Expert providing expertise, advice and recommendations on fraud risks, control strategies and implementation. You’ll assist key stakeholders make informed, risk based decisions in all areas of the business including across all product lines, channels and internal processes which consider both customer needs and our risk appetite.
You’ll assist in governance on all projects underway in the fraud team and to provide advice on suitability for controlling risks.
What are you going to do? You will be…
- Producing quality written reports that clearly articulate fraud risks and controls in a non-technical way
- Ensuring fraud control frameworks remain effective and abreast of current trends with a focus on fraud risk prevention
- Developing a single view of fraud controls with a specific view of the end-to-end processes to identify gaps and ensure appropriate coverage given the risk appetite
- Building strong relationships with 2nd line of defence, Head Office, Product and Channel and IT stakeholders to influence fraud controls
- Drawing on key networks across the industry to remain abreast of changing fraud trends
- Proven experience in ensuring frameworks and processes are compliant with relevant legislation and policies
- Strong knowledge of fraud risks impacting the financial services industry. These include some or all of the following; e-fraud, application fraud and credit / debit card fraud
- Knowledge of operational risk framework and governance within Financial Services
- Conducted product / channel fraud risk assessments and reviews
- Established negotiation, analytical and problem solving skills
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.
We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
For more information please contact Skye Griffiths on
