Assistant Reservations Manager

Company DescriptionJoin us at Accor, where life pulses with passion!​Embark on a journey of Luxury and excellence with Sydney's iconic first International 5-star hotel. Sofitel Sydney Wenworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel Luxury.We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassador to help craft a unique experience where luxury reaches new heights. Apply now and be part of the "Rebirth of a Sydney Icon" with us!Job DescriptionWe are looking for a full-time Assistant Reservations Manager, who will be responsible for the following:

• Direct, guide and train the FIT Reservations Sales Agent on their core duties
• Assisting Reservation Manager in Achieving Reservation KPI for ALL membership enrollment.
• Coach, motivate or discipline ambassador when necessary, to achieve a successful and positive team environment
• Focus and assist in driving LQA, including reporting, training and development of all team members
• Close liaison with the Reservations and Revenue Managers on availability, pricing and methodology
• Ensure stop sells on room types, market segments and or rate levels are enforced with the team when directed by the Revenue or Reservations Manager
• Ensure all arrivals are seamless by managing all arrival checks in conjunction with the Reservations Manager
• Process and input reservations following Hotel standard operating procedures
• Ensure all arrivals are seamless by managing all arrival checks in conjunction with the Reservations Manager
• Take direct reservations when necessary, including all Executive Office bookings
• Ensuring minimal open outstanding accounts for Reservations
• Co-ordinate group reservations ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
• Maintain a positive selling approach to maximize yield in both occupancy

Qualifications

• Guest focused personality is essential
• Prior management or leadership position is preferred
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
• Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favorable.
• Strong interpersonal and problem solving abilities

Additional InformationIn addition to join a fun, collaborative and fast-paced environment, we offer industry-leading rewards such as;

• Collaborative and supportive environment.
• Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including 10 weeks parental leave.
• Complimentary dry cleaning & discounted city parking.
• We are an inclusive company, and our ambition is to attract, recruit and promote dicerese talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during recruitment proccess, you are welcome to let us know.
• Most importantly - learn from industry experts with opportunities for develpment. We genuinely care about your success and want to help you grow!

If this sounds like right opportunity for you, we invite you to apply and we will be in touch to explore where a career with Sofitel Sydney Wentworth could take you.Please note, you will require full working right in Australia.