AddressAbout us: Abacus Auctions is one of Australia’s leading Auction Houses for collectables including Stamps, Coins, Banknotes, Historical Documents, Sporting Memorabilia and Popular Culture. Our team of around a dozen staff members operates out of a spacious, modern office & warehouse in Mount Waverley, Victoria, near Monash University, with ample on-site staff parking. Our auctions are conducted live on-site and streamed around the world.
About the role: We are looking for an experienced, organised and methodical person to be our frontline client contact on a full-time basis. This is a busy and varied role working as part of a close-knit team committed to fulfilling our clients' expectations. You will play a key role in dealing with customer enquiries, making appointments, keeping client records updated, assisting auction consignors, vendors, bidders & purchasers, and enabling clear & accurate communications between clients and staff. Working alongside our office administrator, you will have the opportunity to learn & develop further skills.
Your responsibilities will include:
- Handling enquiries from clients in person at Reception, over the telephone and by email & mail
- Directing visitors, phone calls, emails & mail to the appropriate members of staff
- Making, planning & communicating client appointments and managing the staff diary & schedules
- Maintaining our client contact database & document management systems
- Providing general office administrative support to staff & contributing proactively to a range of other tasks
- Ensuring optimal customer service experiences & procedures
You must have prior experience in a customer-facing role
You should also possess the following attributes:
- Excellent presentation, communication, literacy & numeracy skills
- High levels of enthusiasm, initiative, trustworthiness, organisational skills and attention to detail
- Ability to remain calm under pressure and exercise judgment to request assistance when required
- Good inter-personal skills and the ability to work both independently and as part of a team
- Working knowledge of computers & Microsoft applications
- Willingness to learn new skills and to help with a wide variety of tasks
- Flexibility including the occasional work outside regular office hours and/or on weekends
Prior experience in a professional office environment in a role that requires these skills is required, but experience in an auction setting is not essential as specific training will be provided. This role brings with it the opportunity to learn about the auction business in general and the collectables market in particular, as well as for career advancement within our firm.
Please submit your résumé with details of your prior experience and what it will bring to this role included in your covering letter to *******@abacusauctions.com.au. Shortlisted candidates will be contacted for an interview, and must be willing to complete pre-employment checks including a national police history check.
