AddressAbout the Role
We are currently seeking a Receptionist to join the reception team in our City office. Reporting to the Reception Team Leader you will be responsible to deliver a professional and caring customer focussed service, often as the first point of contact and communication for patients, their families, and visitors.
You would also be responsible to obtain and manage patient information in a timely and accurate manner, ensuring confidentiality and privacy standards are met. You are the face of the business. From welcoming patients each day, to responding to any requests or concerns that might arise. It all begins and ends with you. This role would suit someone with impeccable customer service and system skills.
This role that you are applying for is a full-time position (9 day fortnight) with a 8 hour shift. The successful applicant will be required to work in both locations. No Saturdays or late nights.
Established over 20 years ago, L&L Orthodontics is an award-winning orthodontic brand. We help people achieve beautifully straight smiles with the latest treatment solutions, nationally acclaimed orthodontists, and AI technology.
What you will deliver
- Liaising with new, existing, and potential patients;
- Administrative and secretarial support to all staff;
- Answering the phone;
- Scheduling patient appointments;
- Collecting fees from patients;
- Contributing to the smooth running of the Practice; and
- Establishing and maintaining effective working relationships with other staff members and stakeholders.
- Demonstrate a strong desire for accuracy during every stage of a task, follow up all tasks to ensure completed.
- Ability to handle pressure and multi-tasking in a fast paced environment.
- The ability to work well with other people towards a common goal. To establish collaborative relationships with staff members in the Practice.
What we like about you
- 3 years of experience within a reception or similar role
- Be confident communicating with numerous client groups, experience in office administration.
- Comprehensive MS Office skills
- Excellent attention to detail
- Ability to work with minimal supervision
- Healthcare sector experience is looked upon favourably but not essential.
What we offer at L&L:
- Wellness days and wellbeing initiatives
- Reward and recognition programs
- Employee benefits program
- Learning culture with ongoing development and career opportunities
- We invest in our people and their careers - we love helping and watching our people grow!
If you are passionate about working for an organisation with a vision of making a difference in people’s lives, then please submit your cover letter and resume.
L&L promotes diversity and inclusion. Aboriginal and Torres Strait Islander people, people from different cultural backgrounds, LGBTIQ+ people are strongly encouraged to apply.
Applications will be reviewed as they are received, please don’t delay or wait for a closing date if you are interested!
