Back Of House Operations Manager (Full Time) - Crowne Plaza Terrigal Pacific

A little taste of your day-to-day:
As Back of House Operations Manager, you’ll be responsible for overseeing all aspects of restaurant kitchen operations; including but not limited to quality control, team management, sanitation, equipment maintenance, health inspections and inventory management. This role requires and in-depth knowledge regarding various company policies, procedures, and exposure to a wide variety of concepts. The extent of this responsibility includes, but is not limited to ensuring that all kitchen stewarding is well coordinated and restaurant managers, supervisors and chefs are informed daily and that the productivity of all aspects of kitchen operations are running smoothly.

Supervise daily Stewarding activities, plan and assign work ensuring you always have the right staffing numbers and labour cost is managed effectively

• Participate in daily kitchen operations management of all Hotel outlets
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR related actions where needed
• Communicate proactively on shift with all departments to stay informed of operational needs and ensure timely responses to requests
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
• Contribute to the departmental forecasts, plans and departmental productivity reports for management
• Identify, source and collaborate with the Executive Chef and Food and Beverage Director on innovations and new developments in the field of F&B equipment
• Maintain, drive and manage inventory through the purchasing system to ensure all outlets know what their par levels are and the equipment is of the best quality and standards
• Ensure strict cost control, waste control, recycling and water initiatives are followed.
• Conduct a daily inspection of kitchens and back of house areas for cleanliness, liaising with any outsourced companies to nurture relationships
• Liaise with all F&B outlets to ensure the provision of adequate and clean operating equipment to meet the daily requirements of the kitchen and outlets and the back of house conditions are maintained.
• Develop action plans in conjunction with the Executive Chef to correct equipment quality deficiencies and weaknesses whilst leveraging and maintaining strengths
• Maintain a visible appearance within the F&B operation during major service periods to quickly identify the needs of kitchen, restaurants and/ or banqueting.

What We need from you:

• Look smart – wear your uniform with pride
• Great communication skills, with the ability to provide training, feedback and guidance to the stewarding team
• At least 2 years experience in a similar role with good interpersonal and leadership skills
• Previous experience in a hotel of similar size and complexity preferred
• The ability to carry or lift items weighing up to 30 kilograms
• Must speak fluent English
• Other languages preferred

What You can expect from us:
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Hotel experience

Parental leave