Visitor Services Operations Manager

Job Status: Ongoing, Full Time

Salary: Base salary of $107,124 per annum plus 11% superannuation contributions

Position No: SOH2332

Role Closes: Monday 19th February 2024

Role Enquiries: ***********@sydneyoperahouse.com

Technical Enquiries: Jobs NSW Helpdesk on 1800 562 679

An organisation where diversity of thought & experience is valued, supported & respected.

THE HOUSE

The Sydney Opera House is the number one tourist destination and the busiest Performing Arts centre in the Country. We are able to achieve this because of our incredibly hardworking and passionate people. Be part of shaping our future where you will be provided with opportunities to grow and develop, while making a positive contribution to our community.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

The purpose of the Visitor Service Operations Manager role is to manage and oversee one of the largest and business critical workforces within the Sydney Opera House. This role, provides professional advice and support to the Head of Visitor Services and ensures the operational activities of the Front of House & Host Departments are effectively managed, cost effective and seamlessly integrated with other on-site and event related activities. The position recommends and implements strategies and initiatives aimed at continuously improving the experience of patrons and customers.

The position is responsible for the overall management of the operations, service delivery and continuous development of the roles within the Front of House and Host Departments. The position ensures high levels of presentation of Front of House and Host environs and exceptional customer service delivery standards of Departmental staff.  The position ensures business management practices, operational processes and procedures are in place to ensure the effective and efficient operation of the Departments. The position maintains effective stakeholder relationships to ensure the seamless and timely integration of Front of House and Host activities with other on-site and event related activities.

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Further detailed information about the role and its requirements can be obtained from the role description

ARE YOU THE ONE?

We are looking for someone with:

·       Proven managerial experience in theatre and venue management, within a performing arts or cultural institution environment.

·       Demonstrated high level skills and experience in the management of customer service in a medium to large organisation with complex operations.

·    Strong staff leadership, management and coaching skills, including the supervision and co-ordination of staff and demonstrated ability to lead staff through change.

·       Strong leadership, communication and interpersonal skills

·       Ability to manage multiple projects of varying complexity in a fast paced environment.

THE PERKS

The Sydney Opera House gives you access to a fantastic range of benefits including:

·         Flexible working arrangements.

·         5 week’s annual leave.

·         Access to a range of professional development programs and staff engagement initiatives.

·         Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more.

·         Fitness Passport & complimentary wellbeing programs including Pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.

·         Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).

·         Working for an organisation who has committed to the United Nations Sustainable Development Goals

·         Complimentary tickets to shows.

·         And many more!

OUR FOCUS ON DIVERSITY, INCLUSION & BELONGING 

We are an inclusive employer who recognises everyone is unique, we welcome you for who you are – as you are, so if you require any adjustments to the recruitment process please email us at ***********@sydneyoperahouse.com so we can discuss this further. If you think you’d be a great fit but don’t necessarily tick every box of the role description, please still get in touch.  Read more about our DI&B  commitments outline in our Strategy, which works hand in hand with the commitments in our longstanding Reconciliation, Accessibility and Environmental Action plans.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders, as well as people from one or more of these underrepresented groups/communities, including but not limited to d/Deaf and Disabled people/people with disability, people from culturally and linguistically diverse backgrounds, and people who identify as LGBTIQ+.

NEED TO WORK FLEXIBLY?

We know flexibility means different things to different people, let us know how we can best support you to be your best.

SOUND LIKE YOU? APPLY NOW

Applicants are asked to please create a profile at  https://iworkfor.nsw.gov.au and follow the prompts which will include uploading an up to date resume and cover letter (no more than one page).

In addition, applicants will be prompted to answer the two following targeted questions in the online application platform.

1. Can you provide an overview of your operational experience working in a high pressure, and diverse environment?
2. Can you tell us about your performing arts management experience, particularly your leadership when managing large teams in a complex environment.

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.

Applications will not be accepted from recruitment agencies