Bendigo Digital Operations Centre Manager

Job Requisition ID: 33907

• Bendigo-based with flexible work arrangements
• Transformative - be part of building and shaping a new team
• Progression path available for high performing candidates

About the Digital Operations Centre
The Digital Operations Centre in Bendigo is our first regionally located Australian Delivery Centre. It is part of Deloitte's Global Delivery Network. We are establishing the Centre to primarily support Deloitte Australia with delivering high-demand technical packages of work to clients.
The Centre will focus on early career workers and workers with digital skills, providing them with coaching and training opportunities that enable them to provide technology-driven solutions to our national client base. We will also be supporting our workforce with certifications, courses and engagement experiences to help them gain skills on specific high-demand tech solutions relevant to technologies and business processes we support for our clients. The Centre will also work closely with La Trobe University to provide work-based learning opportunities and practical input into courses that accelerate employment outcomes for students, and potential employees of the Centre.
Reporting to the National Delivery Centre Leader, this role will be responsible for leading the strategic outlook and the day-day operations for the Digital Operations Centre.
Roles and responsibilities include (but are not limited to), the following:

• Develop and maintain the service catalogue and offerings available through the Centre
• Lead the strategic plan for the progressive development of the Centre over the next 3-5 years including strategic workforce plan and scaling of the Centre to support ~250 FTE
• Manage the day-day operations of the Centre including utilisation, personnel management, performance management, financial reporting and all facets of operations relevant to the Centre
• Be the primary interface for engaging with the leaders of Offerings that the Centre supports
• Lead engagement with the tertiary education institutions, especially La Trobe University, and alliance partners to support development of curriculum, certifications and a talent pathway into the Centre
• Build a local presence and be the ambassador for Deloitte in the Bendigo region

Enough about us, let's talk about you.
You are someone with:

• 8-10+ years of relevant experience of leading large-scale IT operations and / or delivery centres.
• Proven experience in managing and implementation of operational processes and infrastructure improvements.
• Strong experience in performing financial analyses and operations management to provide findings, conclusions, and recommendations to enhance understanding of key business drivers and performance.
• Tech Savvy aptitude to identify opportunities for improvement through digital, data, and design.
• Hands on experience in regular reporting and analysis - presenting insights, recommendations, risks, issues, and mitigations to Exec Levels.
• Leadership experience of managing and developing talent.
• A relevant tertiary qualification best suited to the requirements of the position.

Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating, and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity, and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team, and personal commitments.
We help you live and work well. To support your personal and professional life, we offer a range of , including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps
Sound like the sort of role for you? Apply now, we'd love to hear from you!
By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.
At Deloitte, we know we're at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request.
The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.