AddressAs our Billings and Collection Officer you will be responsible for working with our customers to deliver a high-level of customer service ensuring both accurate billing and timely collections are met. You will also support our accounts payable teams at local and international level.
This is more than just collections, working directly with customers, suppliers, and internal staff, a vital part of the finance team. Being involved in releasing new processes, tools and procedures. Utilise your inquisitive mind to expand your skillset and be supported to grow your knowledge and career.
You will be responsible for:
Investigating customer queries and disputes
Generating customer invoices and statements
Uploading invoices to customer portals
Implementing and identifying process improvements
Ensuring credit notes and discounts are appropriately treated
Data entry and processing of customer services
To be successful in this position you will have:
- Strong alignment to NEXTDC’s values
Be motivated for success, providing second to none customer service
Curious, inquisitive, and open minded
A keen eye for detail, attention to all the finer details to get the job done accurately and effectively
You enjoy the ability to work solo, but enjoy the thrill being part of a collaborative team
Strong interpersonal skills and the ability to perform under pressure
Strong verbal and written communication skills
